I was looking online for some snappy artwork to put on a recordable card that I intended to include with my final payment to Chase telling them what I thought of them. And looky what I found! Chase, as I see it did to others with no warning or reason, reduced my credit. I was a happy WAMU card holder with a clean account that I kept for emergencies. First they reduced my credit line from $7,200 to $2,000. OK - I know other lenders are doing this for accounts that aren't used much. But then when I needed to use the $2,000 to pay my dentist for an emergency root canal...the card was declined. I checked online and found my credit limit was reduced to $700. With no notice (why the heck do I sign up for electronic statements and messages if they aren't going to use them for something as critical as "we're basically making this card useless for you?"
But recently Discover had reduced my credit line and when I calmly called them and reminded them that I was a good customer, having paid on time and far over the minimum and wanted to remain a Discover customer over the long haul they were friendly and willing to negotiate with me. The reinstated my credit limit to nearly what it was before. So, I tried the same negotiation approach with Chase, worked my way through two total rejections from two not-too-friendly associates to a manager who actually asked me what my income was (hmmmm, that was the FIRST question Discover asked when I called). Then, even with a six-figure answer, she told me there was nothing they could do, that the reduction was "non-negotiable," refused to listen to me any longer and talked over me (mind you, I was calm and never raised my voice or made disparaging remarks) then said that she was ending the call. Nice. Customer Dis-Service.
They had no answers to questions like "Does Chase not want my business any longer"? and "Is there anything you can do for me"? "Isn't Chase going to get an additional 15.9% interest on any charges I make reducing any risk significantly?" That was the part that really revealed that they are only interested in Chase, not Chase customers.
Well, Chase does not need or want my business, so I'm getting the recordable card to send with my payment paying off the account (and closing it in writing) with this message: "You suck. Loan sharks have better terms. Good bye." If anyone has better suggestions, let me know. I'm more than happy to let them know how you feel.