Chase-Sucks.com

I wanted to transfer a CD that was coming due on a Sunday. I went to the bank on Saturday with a request that the money be moved over on Monday to my MMKT Acct. Simple you would think. No, no. Not for Chase. They charged me 6 months interest claiming that I broke the CD agreement by requesting a transfer on the Saturday. Look I said, it was just instructions. Well after 3 days of haggling with them, they claimed that it was the "System" that caused the problem. Or really, the "System". How convenient. I wonder is the "System" done sucking the "Bailout" we Taxpayers gave them. Now they want to LIE and attempt to intimidate their customers (Suckers in their mindset) with any excuse to squeeze more money from us.

Decided to change banks because of my treatment at Chase Bank on the CD "System" error. Why did I think I would be in and out in a few minutes or that this would be simple? Asked an Acct Rep to close out MMKT acct. Bank Rep Question: "Is there a reason you are closing the acct Sir? ME: "I need to use it for personal reasons". Bank Rep: "Is this because of the Interest Rate?". ME: "No. How can I get the money?". Bank Rep: "We can issue you a Cashier's Check". ME: "That would be fine". 5 Minutes later of waiting. Bank Rep: "I am sorry sir, but we can't issue a cashier's check on a Saturday. It is not a legal Bank Day." ME: "What! The bank is open for business." Bank Rep: "Let me talk to my Manager." Anther 5 minutes of waiting. Bank Rep: " We can issue you a cashier's check, but there will be a 8 dollar charge for the check". At this point, I am boiling but keeping my tone at a low conversational level. ME: "Can I get it in cash". Bank Rep: "Let me talk to the Manager". Another 5 minutes of waiting. Now the Bank Rep and the Manager comes on stage. Bank Mgr: " I am sorry sir, but we are going to have to charge you the 8 dollar fee because you don't have a Checking Acct with us. Would you like to open up a checking accounting with us. ME: " Can I get the money in cash and just leave, please??" Bank Mgr: "you seem to be upset sir. Is there anything wrong". I am boiling but still in a calm voice. ME: " All I want is to get my money and close the account. Can you just give me cash." Bank Mgr: "We don't have that kind of cash on hand". ME: "You are a bank. A bank has cash. Can you please let me know by which means can I get my money that would not incur any fees?". Bank Mgr: "Well you could wire transfer the money." ME: "But would that incur a fee transfer?" Bank Mgr: " You are right." ME: " Can I come Monday and get it in cash." Bank Mgr: "Well I won't be able to get that kind of money here by Monday. Now is that wise to be carrying around that kind of cash with you sir? ME:" By what means or method would I be able to get my money and close out this account?" Bank Mgr: "Let me see what I can do." 5 minutes later. Bank Mgr: " Well sir, I am going to waiver the 8 dollar charge on the cashier's check."

I remained calm throughout. But I am still boiling inside. Chase Bank was not going to get an excuse to call security on me. This was my hard working money. Why do these bankers think they can treat the public like this?

Just out of curiousity, is this a former WaMu branch, or one that has always been Chase?

If it wasn't so serious it would be laughable the level of asininity that banks have descended to today. I spent five years working at a bank, my wife spent six or seven, my mother for perhaps as long as thirty years and up to the level of VP at a local bank, and my step-mother's first husband was VP of a different local bank. Even my sister did a part time stint in banking while in college. Suffice it to say that I know what goes on from both sides of the equation. All of us have been out of the game for over 20 years. We all feel the same way about banks and the service they currently provide. The above scenario seems like something from Candid Camera but unfortunately it is real and commonplace. For years I have done business with a local bank (that did not accept my and your money in the form of a bailout) and I will continue to do so until they inevitably sell out to a larger national or international banking company.