(Just an update – Chase Bank has responded with the exact same email as below, on March 18th. Once again I had to tell them to put it in writing. The saga continues…) So, I guess they didn’t know what I meant by “send it in writing”. They took that to mean “send another email, but this time demand that I turn over this domain name and website to them”. I shouldn’t be surprised, their customer service tends to react the same way, with what some would consider borderline retardation.
So after the first email tells me, and I quote “Our firm does not object to your ownership of chase-sucks.com”, they go on in this email (sent less than a week later) to demand not only the domain name, but the website as well. Wow – what changed? It’s kinda like how they just magically change people’s interest rates. I guess they didn’t like me posting their email to me on the internet for everyone to see. Boy, they’re gonna love this then! Here is the 2nd email they sent, in full:
JPMorgan Chase & Co.
We are writing on behalf of JPMorgan Chase & Co. and its subsidiaries (collectively, “JPMorgan Chase”) to you, as the registrant of the Internet domain name chase-sucks.com.
JPMorgan Chase has well-established rights to Chase, as its trademark for banking and financial services. JPMorgan Chase’s trademark rights in Chase are based on the long-standing and extensive use of Chase by our firm or its predecessors. JPMorgan Chase owns trademark registrations that consist of or contain Chase.
Our firm has determined that its rights to its famous trademark Chase are being infringed by chase-sucks.com and by confusing content that appears on the website located at this domain name address. If you believe that your use of Chase at chase-sucks.com has been authorized by JPMorgan Chase, please specify the source of this authorization and the date on which you received it.
If you have not received such authorization, our firm demands that you immediately take the following steps:
-Discontinue all use of chase-sucks.com.
-Unlock the domain name registration and send the applicable authorization code to us at brandprotection@jpmchase.com, so that we can transfer the registration for chase-sucks.com to JPMorgan Chase’s account. (~emphasis mine)
Please do not open a new account for chase-sucks.com in response to this demand.
JPMorgan Chase would like to resolve this matter amicably if at all possible. Please respond in writing to brandprotection@jpmchase.com within ten days from the date of this message. Otherwise, our firm will assume that you are unwilling to comply with this demand. In that event, JPMorgan Chase will take all steps that it deems necessary to enforce its trademark and other legal rights.
JPMorgan Chase looks forward to a prompt reply to this message.
JP Morgan Chase Brand Protection
301 N. Walnut Street
1CC – 17th Floor – DE1-0175
Wilmington, DE 19801
Fax: 1-302-282-3001
I suppose I’ll be sued – although they don’t have a leg to stand on. I’ve already begun to prepare my motions. This will be fun.
2 users commented in " Chase Bank Tried To Steal This Website! "
Follow-up comment rss or Leave a TrackbackHello to all of the Chase Bank haters out there… I posted an anonymous letter a few months ago, and now I’m back to follow up… only this time without a job!! I was told by my manager that I had until 2PM a few weeks ago to hand in my resignation, or I would be terminated… why you ask?? BECAUSE I HELPED A CUSTOMER.
I had a customer come in that had $1,400… yes $1,400 in overdraft fees. Where as most banks have a cap on how much they can charge you… not Chase.
Chase encourages us to encourage everyone to use their debit card until it’s worn out. Yet, when you have no money left in your account, they still let you use it… The reason being, it’s $35 each time you use money thats not in your account!!
I had a customer come in on the brink of tears. This wasn’t the first time Chase charged him overdraft fees. Only this time it was $1,400. He wanted to close his account, and write a letter to the New York State Banking Commission (which is what I recommend everyone on this site does to their state banking commissions). Being the good employee I had always been told I was, and how “valuable” I was to my branch, I figured I’d do what they taught us in training and say “What can I do to help you, and prevent you from closing the account” The customer said he would keep the account open if I waived some of the fees associated with the account. His whole paycheck for 2 weeks was gone when they charged the fees, and he couldn’t afford to pay his rent for the month. At that point, I refunded $200 worth of fees, while the bank YTD had charged him over $2,000.
Chase actually has it in the systems; a calculation showing how profitable the bank is over each particular customer and household. (I recommend any customers go into a branch and demand to see how much they;ve made off of you) We were definitely profitable with this one, so I had a “justified” reason to waive the fees.
Either way, my branch manager came over to me and asked me to explain the situation, and without hesitation decided to give me until 2PM to pack my desk up, and either resign or be terminated.
I had worked for Chase almost 2 years, won awards from the company, never been written up, and have had customers write the company to tell them how great and unlike everyone else my service was. This made no difference… I lost a multiBILLION dollar bank $200 on a customer who was going to close his account, because he was dissatisfied. Yet, I satisfied him, the account remained open, SOLD him overdraft protection which EARNS the bank $300 and lost my job for it!!
I wrote my first post a few months ago while I was aggrivated with Chase. This time I sit here typing unemployed for providing customer service, and will gladly answer any and all questions you have about Chase, and how much they suck.
Since I have written my first letter I had many arguments with management there about the service they expect us to provide, and how horrible it is to be a customer there, and was told each time that if i didn’t like it… quit… I have never seen a company that is set on making the customers feel miserable and trapped. Upper management seems to get off on making the customers feel like they need Chase. They will charge you a fee for something, make you feel horrible about it and then throw it in your face that Chase is a strong bank, and sell you something else… It is unethical… especially in these economic conditions…
What a shame, but it makes perfect sense that you would lose your job for helping a customer. Helping customers is not what Chase is all about, so you had to go. Best of luck.