Let me count the ways! Actually, this site has been put together to publicly document all of the bad experiences so many people have had dealing with Chase Bank. The common theme seems to be customer service. Nobody seems to care that they only pay a half a percent on your money while they loan it to others at 12% – after all, that’s what banks do. But the problem is they won’t even play nice while they’re ripping people off. They just don’t care about the customer.
The site has been modeled after paypalsucks.com which has done so much to make people aware of the prevailing problems with paypal, and has helped lead to the creation of such competitors as moneybookers.com, as well as many changes within paypal itself. Although it takes years to take away marketshare from these behemoths, sometimes if enough people make their concerns known, they can get some relief, and bring about actual change.
So why me? Why have I bothered to set this site up? Well, I feel that someone needs to speak up and take action for the rest of the people that can’t be bothered. The people who don’t have the means to do anything other than lie down and take it. With me, they pissed off the wrong customer one too many times, and now I am going to give back some of what I took for years.
About 6 months ago, my wife and I had 4 Chase credit cards (personal and business), 5 bank accounts (personal and business), and an outstanding personal loan of about $10,000 that I had just taken out. We also both have FICO scores in the mid 700’s, and have never missed, or been late on a payment. Ever. On top of that, she has worked for Chase Bank for 7 years. So you would think they would treat us with at least a modicum of respect.
That is where the story begins. My wife pays all of our bills online – in fact, she does them on the internal Chase system at work during her lunch. Apparently, she fat-fingered one of the keys and hit a 4 instead of a 5. No big deal, right? Well to our surprise, we had a shock when we opened the following months bill and found out our APR had gone from about 10% to almost 30%! She was alarmed, but I figured all I had to do was call Chase and they would straighten it out.
I navigated my way through their horrendous phone system which asks the same questions twice, only to give way to an associate who still doesn’t know your account number even though you have typed it in repeatedly. Once I finally got a human, I explained the problem, and was promptly told there was nothing that could be done. Obviously, I knew that was not the case. I explained all of the business we do with Chase Bank, that my wife works for Chase, etc, etc., and on and on to no avail. Finally, I asked for a supervisor.
In steps Carl R., from the Orlando office. Finally, a man that can make the situation right. A supervisor! What took place over the next 15 minutes was one of the most infuriating examples of disrespect I have ever known. I actually had to ask on several occasions if he was really a supervisor, because as a supervisor of employees myself, I could never treat anyone in such a way. And if I did, I would be fired. He told me he saw the error in the system, where she tried to pay the bill online, and even saw where an error code was not given, so my wife would have had no way of knowing the payment didn’t take. Yet he still refused to do anything. Finally, I threatened to close out all of my accounts with Chase Bank, and he told me to go right ahead!
Well, us leaving Chase won’t quite bring them to bankruptcy to say the least, but with the amount of business they have gotten from us over the years, I expected a little more. I suspect they didn’t take me seriously – after all, we had significant credit card debt after buying our house, along with the $10k loan I had just taken out. Well, I decided that if anyone was going to make money off of our debt, it wasn’t going to be Chase any longer. It took a few months, but I finally paid off the 60 month loan (in 4 months). The loan disclosure statement that I signed when I took out the loan said that I would pay a total of $3236.80 in interest alone over the course of the loan. But they don’t know how to treat their customers, so I paid it off in 4 months, and so they only made about $250 (and that is with the $50 early prepayment penalty). I LOVE IT! They lost $3,000 just for pissing me off. But that wasn’t enough. I paid off (or transferred the balance to non-Chase cards) of over $15,000 in credit card debt! Oh yeah – we would have been a nice little cash cow for Chase for a looooooong time to come. I kept the Chase credit cards active for credit score reasons, but no balances….. I still have a little too much credit card debt, but at least not a dime of it is going to Chase. I’d rather MBNA, Citibank etc., make the money off of us now. I have a few small bank accounts at Chase, and my wife still works there, but we keep our real money with Comerica now.
So now the publicly documented part begins. Now I am going to write them and ask them to right this wrong. I suppose they didn’t believe I could or would take that much money from them. Or maybe they really don’t care. After all what’s a few grand to a multi-billion dollar company? Not much, but if everybody that is treated unfairly uses the power that they have – the power of where they spend their money, maybe some change can happen. If you went to a store and the store owner treated you like a peasant, would you go back? Would you spend your money with him? Of course not. Well everytime you see a finance charge, realize that is the credit card company being paid by you. If you don’t like them, pay someone else to carry your debt. Transfer the balance to a different bank. Use what little power you have. They will eventually be forced to notice you.
Maybe now they’ll take me seriously, but we’ll see. Everybody will see. Good or bad, their responses are going up on this site for the world to see. Afterwards, I will open this site up to anyone and everyone that has issues they would like to raise publicly about the deceptive practices of Chase Manhattan bank.
3 users commented in " Why Chase Bank Sucks…. "
Follow-up comment rss or Leave a TrackbackCouldn’t agree with you more!
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Chase Card Sucks!
http://www.chasecardsucks.com
WOW! I thought I was all alone in the universe… Here’s a letter I sent to some obscure customer service cubbyhole in East Asia..
Hello
My associate recently requested overdraft protection for our business, to address slow receipt of payables from our clients. She was encouraged by a branch associate ( who was very nice and very professional) to apply for a corporate credit card to cover overdrafts on our corporate checking account.
Yesterday, I was surprised to receive a letter from Chase stating that not only did we not qualify, but that this request would negatively affect our credit score.
I called the 800 number listed on the letter to inquire, and was routed to a Chase representative. He could not help me, he stated, because I did not have a credit card account number. I informed this representative that I was calling to inquire about the letter, He then asked me for my account number. This went on for about 5 minutes, and I finally asked to be transfered to a corporate banking representative. This person could not route my call, refer me to another department, provide another number to call, or put his supervisor on the phone. I asked him if I was calling JP Morgan Chase, the bank, and he verified that this was indeed JP Morgan Chase, the bank.
I called corporate banking customer service, stated my complete disappointment, and questioned why we were rejected. The representative (who was very nice and very professional) informed me that this was a standard credit review process. Why did the Branch representative not check this information in the branch? Wouldn’t a simple pre-screening be at least a basic determination that we might be rejected and receive a negative credit score? The rep had stated that this could have been done.
I then questioned if the 14 years my company has been banking with Chase had any bearing in the decision making process. I also asked if our personal accounts mortgages, H.E. lines, savings and other chase products over the last 20 years had any bearing in not only the result, but the consideration of our relationship in the form letter we received? We ended the conversation (with the representative, who was very nice and very professional) saying she would make a note of our conversation. I thanked her and told her I would be completely floored to receive any follow up communication, let alone an apology or attempt to reconcile our complete disappointment.
While the story above is simply wrong, and shows a complete lack of professionalism or even basic appreciation for 20 years of combined business, it has a comical ending: Today I received a solicitation for a corporate credit card from Chase.
We have decided to respond to the bank’s complete disrespect to our business by removing all of our assets currently at Chase. Corporate Checking, Personal Savings, Personal Checking, Credit Cards, etc.
I still don’t expect any reply to this e-mail beyond a generic, risk-management-approved response. However as a marketing director for a financial institution, I can tell you that your efforts at Customer Relations Management, marketing targeted offers to customers, and general unresponsive and unappreciative approach to customer needs is appalling. Really it is absolutely bizarre.
Thanks again for the complete waste of my time, damage to my credit score, and lack of accountability.
Yours (with all sincerely)
My husband and I bought our house having Mellon Mortgage Company as our mortgagae company, 10 years ago and after a short while they sold it to Chase Mortgage Company.
We kept getting little refunds throughout the year,saying we had too much in escrow. Our statements saying the insurance was paid and taxes too.
We have NEVER been LATE on paying our mortage with the PITI,(principle,interests, taxes, and insurances), included in one payment.
After a few months we got a letter from them stating that we had NO HOUSE INSURANCE listed with them. THEY were supposed to be the ONES PAYING it. We contacted the insurance company we had chosen when we closed on the house and found out they had CANCELED us for NON payment!!! No Letters from ANYONE on this BEFORE!!! We had such trouble finding someone to insure our house as it had been without insurance for a long time! When we finally did find someone to insure us it went from less than $800 dollars a year to over $2500!
We then decided to refinance our house and looking for a NEW mortgage company Chase reported us being LATEon our payment! After we stopped looking they reneggged on it and took off the late payment on our credit report!
Our son graduated from high school and wanted to go to a private school,being our 3rd child, we applied for a home equity loan from a different bank and they called us to tell us the TAXES WERE IN ARREARS, and they couldn’t do the loan until they were paid! We went down to the local county courthouse and found out they were never paid, and in less than a month our house was going on the auction block! We paid them immediately! Then waited for Chase to pay us back a few months later just like the insurance deal!
After Katrina our insurance has jumped from under $3,000 a year to over $6,000. It is very hard to get insurance down here, even harder since we live in the country and have only a local volunteer fire dept., although we are WAY above sea level and it has NEVER flooded here. It is NOT swampy by any means!
Our insurance is due March 31st each year.AFTER ALL THIS, We always CALL our insurance company several times to see that it is paid and the tax office too. This year we called and left messages with them and our local agency too. We didn’t receive any calls back, but we did receive a copy of the Wind & Hail policy, but not the Hazard Insurance policy. We thought they were just slow at mailing it,as usual,since one had been paid. Then 1 1/2 month later past the due date, we get a letter from Chase stating for the SECOND time we have no HAZARD INSURANCE on there records, although we have had the same company now for years,and they demand we show them proof, and if not within a short time they will issue a policy at a VERY PREMIUM price! I then called the local agency and they said since it was on there site it looked like it had been paid. I asked them to check on it for sure and call me back. Also to call Chase IF it WAS paid to verify it to them. A short while later we found out it wasn’t paid. The insurance company would only issue a HAZARD policy effective from that date, 2 months later! CHASE DEMANDED us to pay them over $1300 for the 2 months, for the time it wasn’t in effect, even though the time was already past! So our insurance and taxes this year are over $8,000, which is MORE THAN OUR HOUSE PAYMENT! Our taxes being only $850!
Chase is saying they called the insurance company and the agency and left messages, to call them back before the due date as they received no bill! They claim to never receive back a reply from either so they take no responcibility in this! When I asked them if they had the right number they told me 604 area code while it is 601 where it is, then said that is what they dialed! I asked her to please call again, they said there was no answer but when I called someonne answered. It seems they just wanted the extra free $1300+ dollars!
My husband and I are currently fixing up our house to put on the market as we can no longer afford it with these costs. Hopefully in this market we can sell it. We won’t sell it to anyone who wants Chase as their mortgage company, as we WON’T do an assumption!