Why You Should Avoid Working For Chase Bank At All Costs

Chase Bank personal banker experience

Chase Bank – A great place to be treated like a dog.

A reader recently posted a very detailed account of what it’s like working as a personal banker at Chase Bank in the forum.

I am re-posting it here on the homepage (with permission) so that more people can see it. I think it is important that prospective employees of Chase Bank get a first hand account of what they should expect if they go to work for the company. It’s a long read, but well worth it.

I recently left Chase after being a personal banker there for a little over a year. I wanted to share my experience, the good and the bad, with you so that you will be able to make an informed decision about joining the company. Hopefully, after reading my post, you’ll decide not to make that decision, and find something that will leave your soul intact.

After graduating from college, I was working in retail making close to minimum wage. I really did enjoy my job, but without the help of those student loans for living expenses, I wouldn’t be able to keep that job and pay the rent, so I began my search to find a job that would! I started looking at companies I could apply to online, that had a large presence in my area. Chase popped up everywhere. They will always have more opportunities than any other institution on CareerBuilder, Monster, their website, etc. This should have been a red flag to me. If they constantly have that many positions that means that many people are constantly leaving (the turn around with Chase is very high). Granted, Chase is constantly expanding, but the rate they are expanding versus the open opportunities just don’t match up. I looked right past this and I saw that as my opportunity to land that job with a big name company that would put a roof over my head and groceries in the fridge.


I applied to a personal banker position since I fit the background requirements. You’ll need a strong background in retail and sales. You don’t need a college degree for this job, which always irritated me. Why did I get myself into all this debt and work so hard for 4 years of my life, so I can be making the same as the guy with just a high school diploma sitting next to me?

Most people think bankers (a term i use loosely, I never felt like a “banker”, it’s much more of a glorified car salesman position) make a lot of money. Truth is, we get paid very little, especially when you take into consideration what we have to deal with. All PB’s, regardless of age, education, or experience start out at Chase making the same base. It may be higher in some of the more expensive areas, but in general, it was 32K. That equals out to about $15 bucks an hour. You will have the opportunity to make commission, which is heavily taxed at 30%. So all in all, if you are hitting your sales goals, after taxes, you’ll be bringing in about $2,700 a month. Not horrible, but if you don’t make your goals you are looking at a solid $2,000 a month. Way less than I imagine the general population thinks we make.

If you don’t know what a position of a personal banker entails, let me briefly describe it for you. As a PB (personal banker) you will be working on the retail side of banking. Sure, you’ll be dealing with customers who come in and have questions about their account or need some advice on financial products (most of the time you’ll be interacting with angry customers about Chase’s ridiculous fees for their services, but that’s a different story). However, usually you will be trying to make a sale by stalking customers in the lobby, or calling a list of customers in the area to see if they would be interested in coming in and talking to you about the newest product or promotion. It’s not really a banking position, you are just a sales person whose job is to push products and services on whoever walks through that door.

I understand Chase is a business, and what cuts our paychecks and keeps the doors open are the sales of its products. However, the tactics Chase uses to make these sales are unmoral. To their benefit, I do understand the general theory of what this institution is trying to accomplish. They are wanting to make walking into a Chase branch an “experience”. They want their clients to feel welcomed, have a short and efficient visit, and leave smiling. However, they are using ridiculous, cheesy tactics to make this occur. You’ll have morning huddles every morning that will consist of your fellow PB’s, yourself, and some tellers. You’ll find at these meetings the same topic, called the “customer experience” is beaten to a bloody pulp by going over the same thing over and over and over again. I am not stretching the truth one bit when I say that many of these huddles have consisted of us making lists of different small talk topics we can discuss with a client such as the weather, their new shoes, if they are on lunch break, or their new purse.

It also consisted of where we should stand when greeting a customer that will look the most professional, the way we should say hello. The tone in our voice, etc. I wish I could say I was lying, but I’m not. I consider myself very personable, and able to talk to customers in a way that will leave them feeling welcomed. Some customers are ok with just a warm hello, and want to go on their way to make the deposit. Other customers are more than happy to have this small talk conversation with you. But those customers are a rare 25%. The rest of the customers are bothered by your over exaggerated chipperness. Chase needs to back off with the pressure to be overly friendly, and let us bankers find a comfortable medium where we will come off as sincere. Customers see right through this nonsense.

I heard before I began at the bank that the sales focus was even worse. They just started to try to “focus on the customers instead of sales” recently. I can’t imagine how much worse it was before I started at the bank, but I don’t think I would have even lasted a day in the old environment.

Chase will tell you they’ve got rid of the scripting, however, they will tell you down to the smallest detail what to say, and then say “but feel free to make it your own”. Essentially, making it your own is throwing in a unique greeting, or maybe changing the order of the words. It is still very scripted.


I do feel bad for most of the branch managers at Chase. Most of them are good people who have just been beaten down and brain washed by this company. I’ve had the pleasure (another term I use loosely) of working at a few different branches. I’ve worked in a large, high volume branch, and a very small, low volume branch. I’ve found the tactics, atmosphere, and overall suck factor is still the same regardless of your location or team.

Chase branches are VERY VERY VERY VERY (did I say VERY?!) highly micromanaged environments. There will not be a day where your branch manager or assistant branch manager are not breathing down your neck, watching you make sales phone calls, or greeting customers. I consider myself to be a trust worthy employee, I work best when I’m not getting stalked to do my job. It almost makes me want to do the opposite and not do a thing because I get so frustrated. I always felt like I had eyes watching and ears listening and judging every conversation or interaction I had with a client. I can’t explain it, but the micromanaging is ridiculous there. You won’t really know what I mean until you experience it for yourself.

For those of you who want to know a little more detail about my experience, read on! For those of you who don’t feel like reading my rant, just take away this! Chase made me mental and physical health suffer. I gained weight, I got depressed, I lost touch with family and friends. All for a stupid $15 an hour sales job. If you’re where I was a few years ago, you’re reading this but don’t have the courage to get out while you can. You want to experience it for yourself because it can’t be that bad. Take my advice and find another job! If I can save one person from subjecting themselves to this slave labor, my work here is done! If you’re taking the job because you are interested in banking, still a wrong move. Your day will consist of badgering people to make a sale, and greeting customers. You will be more of a Wal-Mart greeter and a cars salesman just conveniently located in a bank. This isn’t a stepping stone to advancement. Chase has many higher up positions (in fact, the PB’s of Chase are the laughing stock of the rest of JP Morgan Chase), but these positions have strict requirements. They’ll fill your head about being able to advance, but regardless of how great you are with clients, how skilled you are in your job, if you don’t hit the sales numbers for months and months in a row, don’t even think about ever being able to leave your measly PB position.

Now, Chase does have great benefits as far as insurance goes. I paid about $40 a month for mental, dental, and vision. They have a 401K that they will start matching you up to 5% after a year, and provide life insurance. You’ll get a few discount perks (nothing major) on online shopping, and a free employee account with free checks and a free savings account. Chase does offer a few good products, don’t get me wrong. Their online system is the best in the industry, their ATM’s are located everywhere, and their freedom credit card is one of the best in the industry. I did also form a few good friendships while I was there. I’ve never met a banker who was happy in their position. We all day dreamed about leaving, bitched about how much we hated our jobs, and formed a sense of camaraderie over our misery. For most, the position sucked them in. The economy’s hard, this job pays the bills, and personal misery be damned they were staying. I felt trapped for a long time, but after realizing I’ve stopped living my life because I’m so mentally mind fucked by the end of the day, all I want to do is sleep on the couch and eat, I finally realized I needed to get out NOW!

So I did the unthinkable and resigned without another position lined up. Stupid? yes, but also freeing? yes. I’ve been on a few interviews, and when they get to my part of the resume that has Chase, they will say something along the lines of “I had a few good friends that worked there/or I used to work there, no further explanation on why you left is necessary”. It’s that bad. It has this horrible rep for a reason. I recently had a recruiter who works for another financial institution tell me that they felt so free when they left Chase, and its’ a good thing I left. I’ve never found a company with such a reputation. Every banker you meet will be miserable and seeking for another job. Even many of the loan officers and financial advisers, who are more partners working in your branch versus being employed by Chase, are unhappy since everyday they are subjected to this shitty environment.

You will have a crappy work schedule. You will NEVER have a Saturday off. You will have one day off during the week, and Sunday off. Saturday is a short day, so the rest of the days you work you are working 9 or 10 hour shifts to make up for that short day. That may not seem so bad, but when you are at Chase for 9 or 10 hours, you’d kill for Saturday to have normal business hours so you could just go home and have some time to have a life the rest of the week! Those who have stuck it out long enough to have seniority will work in the morning, 8 to 5. The rest of you will work 9 to 6 or 9 to 7. You won’t have two small 15 minute breaks. All you will get is a 30 minute (sometimes 45 minutes to an hour depending on the branch) lunch break. They used to work us for 6 hours straight without one break just because our state law says you can do so. If you run to the break room to grab a quick bite of a granola bar because you’re going to pass out, I’ve seen people have to stay late one day as punishment. So get ready to work long days with basically no breaks. You’ll constantly want to bang your head against the wall every morning. I can’t tell you how many times on my way to work I just wanted to drive my car into a tree (sound dramatic? you haven’t worked for this company. just wait).

I’m sure by now you’ve read about the 123 drill and working the lobby! Working the lobby is literally trying to take each and every customer that comes in to your desk. Then you execute the 123 drill. This is making sure their home address, phone number, work location, and email are correct. Then you also want to make sure they are in the right accounts. Seems decent in theory, but in reality, that person at your desk only came in to make a deposit, and were just asked if everything was correct in the system a week ago. They are annoyed, in a hurry, and you feel the anxiety building as you’re trying to make a sale so your BM will get off your back, but they are sitting there texting on their phone not listening to a word you are saying. Chase states working the lobby is great for the customers because this is a way to look out for their best interests by keeping them up to date in their accounts. False, this is a way to have your entire profile in front of us so we can look into your account to find ways to sell you something. Working the lobby is a mind numbing and awkward experience. Many customers in line try not to make eye contact while you’re walking up to them so you’ll leave them alone. You feel like a vulture, and there’s nothing you can do about it.

PVC’s are personal value credits, and the way you earn commission. Everything you sell has a credit. For example, a checking account is 20 credits. These values are always changing so Chase can make it harder to meet your goals. Anyway, At the end of the month, if you’ve made enough credits ( usually 1,000) you will get commission (taxed at 30%) on next month’s paycheck. I was a top seller at my previous company, but since I couldn’t badger people to get things they didn’t need, or credit cards when they are already in debt, I rarely made my goals. I was bringing in about 700 PVC’s each month. It’s impossible to hit 1,000 without closing a mortgage that month. So you’ll be doing a lot of calling to people with mortgages to see if they want to refinance. This will be your bread and butter to get paid. However, Chase just literally cut in half what you make on loans, so now it will be even that much harder to meet your goals and make commission.

I felt anxious all day at my job, and depressed as soon as I got home. I remember being jealous of client’s I sat with as they talked about their jobs. I remember wishing I could just walk out that door with them. This isn’t normal. I’ve always been a very hard worker, and loved working! I worked full time during school, and usually was working close to 60 hours a week. I was the person you could call when you didn’t feel good to come in. Now, I dreaded work, and my days off were like heaven to me. Everyone else felt this way as well. It’s like the plague. You will hate your job, and you will dread going to work more than anything you’ve ever dreaded before in your life. Trust me.

There is training for this position as well. Paid training which is nice. You’ll be in a classroom setting with other PB’s close to your start date, and will spend about 8 hours learning about products, sales tactics, role playing, etc. I used to love training because it was a break from the real world of personal banking. Role playing is something you will do every day in training, but more importantly, every day in your branch. ROLE PLAYING IS THE DEVIL! You’ll take turn with your fellow coworkers while the branch is dead, or at the morning huddle, to take turns being the banker, the customer, and the teller. You’ll do this in front of everyone else, specifically your branch manager or distract manager if they are visiting. Then you’ll have the pleasure of getting everything you did criticized down to a tee. It’s such a fake conversation while role playing, and so ridiculous. I hated role playing, it was the vain of my existence.

I’m not a bitter employee ranting about just all the negatives. I left Chase on good terms, and appreciate the name being on my resume. They did screw me over in one aspect, and since I don’t want to give too much detail on here about it, all I’ll say is that I was supposed to get a bonus I earned during the three months I was there before I left. I was set to get that bonus at the end of the month I was leaving. Since I was leaving one day before the bonus was set to get paid, I didn’t’ get it. I was actively employed all three months while earning the bonus, but they found a way not to pay me since I was leaving 12 hours before that bonus was supposed to hit my account. That, my friends, made me very bitter. But I can promise you what I just told you was my experience 100%. If there was any good to my experience I tried to include it.

Right before I left, Chase is giving their employees what they call “wow” cards. It’s a small business card that on the front says “wow, I’m sold on you!”, and on the back has Chase’s website and recruiters phone number for the respective area. We are supposed to hand these out to employees that we think did a great customer service job while we are out and about. For example, if we go to Wal-Mart, and the cashier there was super friendly, we are supposed to ask them, and I quote “are you happy with your job? I was sold on your customer service. I think you’d be a great fit with chase”, and hand them the card. HOW DESPERATE IS THIS COMPANY FOR EMPLOYEES? DEAR GOD!

Overall, all I can do is warn you not to take this position. You will end up miserable, one way or another. If you have had similar experiences, or just want to bitch please feel free to reply to this post! If you have any questions for me about the job, I’ll be checking the replies on here and am more than happy to answer any questions you may have. I wish had been able to do that before I took the position.

Also, there’s a YouTube video I found, though you will find many that shows exactly what I had to deal with in the days leading to my leaving. It’s a funny video, and I recommend watching it.

Take care, and good luck to anyone still employed with Chase! You’re in my prayers!

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204 thoughts on “Why You Should Avoid Working For Chase Bank At All Costs

  1. FrankO

    What about an In-store banker with Management Track. I hear they prepare for moving up as manager within a 1-2 year span, based on performance, when i interviewed with them they all seemed young and fresh out of college, even the regional manager.

  2. Vern feeblefest

    Thanks for sharing. I found your comments doing a search as to why my local chase branches started acting weird alla sudden. I’m now getting the 123 drill and being prevented from seeing any tellers, in fact I’ve not even seen tellers around any more. A new district manager must have moved in and corrected everyone’s behavior. :p one of these salesmen screwed me over on a refinance and cost me $400 for a useless home appraisal, so in a couple months ill be shopping elsewhere. But what really is uncomfortable is I cannot seem to walk in fill out withdrawal slip and get my cash anymore, I seem to have to run a gauntlet now. One very pretty banker, not a personal banker but whatever next step up is, actually walked me to the door and held open for me. She’s never done that before, I felt bad for her having to bow and scrape like that just for answering a general question i asked her. Oh well.

  3. John

    Reading your story gave me déjà vu since I just left Wells Fargo working as a Phone Banker. I could relate to everything you said. I had to double check to make sure you were talking about Chase and not Wells Fargo. I should have known it was a lousy place to work with so many positions open. We did the same thing you did only from a call center. I hated every second of every day and like you, we had Sunday off and one day during the week. Lots of turnover and lots of people running out of sick leave because they hated the place and called out to escape from the constant micro-managing. The only people who succeeded usually had no integrity whatsoever. They were cold-blooded sharks not the least bit concerned with whether the customer got helped or not. Like you, I quit. Had enough and was so depressed I thought I’d rather die than keep doing that. It’s been hard finding a job since I left but at least life feels worth living since I got out of that miserable hell-hole.

  4. Nate

    Thanks for sharing. Had a chase employee come in to my work and offer me a wow card. Now I know he’s a scam.

  5. jay b

    this is great… i am a banker at wells fargo and, like the other poster… had to double check to make sure it wasnt about wells fargo… i got to this site by googling “what jobs can i get with my personal banker experience” but everything that comes up in banking related, and thats the last thing i want.

  6. Shaun F

    Dude! This post of your experience is so identical to my experience with working for Wells Fargo its mezmerizing! I NEVER have commented on a post but bc I strongly felt compelled and empathetic to hear of your experience and the fascinating amount of relatability that matches with so many others who work in this industry I just had to comment! I wont add or take away from this but just want to say THANK YOU for your time to write this and the help it will give to so many others. I worked for Wells Fargo for 4 and a half years and left bc every last thing you mentioned. There will be 2 type of people who will read this article. 1 will read and not believe, and the other will. I hope the wise ones will avoid making a bad decision and trust that there are no flaws in what was said!

  7. J

    There is nothing “lazy” about this person’s post…”Jackson M”, let me try to “edumacate” you :).

    Chase, like most large companies, tries to indoctrinate their employees.Chase encourages working on the clock and will look the other way if someone is working off of the clock…working through paid lunch and personal breaks…coming in early, working late or from your own mobile device. I was with these folks for over three years (18+ in the industry) and averaged $200k a year…which is what I averaged the previous ten years…and they tried to tap/suck the life out of me….I am not complaining about the hours, I typically averaged 60+. It was the culture…cannibalism in every way. I thought it was pathetic how folks would step on customers, other employees, neglect their kids and families…all in the name of big blue. Chase would pad their mortgage rates 1/2 higher than outside mortgage bankers/brokers because they have a “captive clientele base”….meaning that until recently, borrowers could not refinance to a lower rate under the Obama HARP (Home Affordable Refinance Program) if they were underwater unless Chase (WAMU) was the servicing agent and their investor was Fannie/Freddie. Shooting fish in a barrel…and cannibalizing their clientele. Although many areas reminded me of “Office Space”, my division was definitely more similar to “Boiler Room”. Call their mortgage department and ask them what 30-year fixed rates are for a $300k loan, 80% LTV and a 720 middle credit score. I just closed a cash-out loan for a borrower at 3.25% and paid ALL of their closing costs….and I am not special…experienced…but not unlike other ethical and experienced mortgage professionals. Chase is at 4% paying for all closing costs. Gouging would be an understatement. Customers, like employees, must educate themselves and shop around.

    Some people are afraid to take a chance with an upstart business or unfamiliar (but growing) field (health care/technology). Those who like being sheep, or part of the flock, don’t complain. As said by Judge Smails in “Caddyshack”, when the caddy was whining/angling to the judge that he probably cannot afford college…Judge Smails said “The world needs ditch diggers too”. The marketplace needs sheep who lack the will, self-confidence and belief to make more of themselves. To “DEMAND” more from themselves…to provide more for their families…to continue to challenge and expand their skills…and therefore fall into complacency.

    If you like to be a follower, the BIG 4 (banks) want you. There are some great opportunities there…just don’t let any corporation (or administration) douse your fire to excel or suck the life out of you…and don’t sell your soul.

    Best of luck and Merry Christmas!

  8. Jimtom

    If you spent as much time in a positive job search as you have creating this “sour grapes-poor me I got a bum rap” website, you would probably be a millionaire. Get a job bum!

  9. Wells fargNO

    Omg I felt your pain with EVERY word you posted, I worked for wells fargo and endured the same misery nd hell. After a year I took a pay cut nd went back to school nd finished my degree. Thank God I’ve been free every since!!!

  10. Macmydree

    I feel the idiots that are calling this author a lazy bum should be required to work at one of these banks for a year. Then lets see who’s whining and crying. Just like everything else, if one has not walked in these shoes or worked in this type of crappy assed environment, don’t be so quick to judge. Lets see how much of this unethical BS you can take!

  11. France83

    I agree 100%! I worked for Chase for 5 years on the retail side. I hold a finance degree and this was my first job out of college. Finally putting my degree to use and back in school for an MBA. I met great people in the process and learned what kind of person I definitely didn’t want to be.

  12. autum

    I did not work for Chase but had a credit card with them. I bought lottery subscription online and they coded it as cash advance, blaming the seller and not themselves. And then my statement says that if I don’t pay the balance we’d be charged with a 200% interest rate on it. There are current deals and promo offering enticing signup bonuses, but I’m thinking do I really want to deal with them again? They could be offering a million dollars signup bonus deal and that could be just a scam. Not a penny more will I be giving Chase and I encourage all others to do the same. How can such a company continue to practice badly and still get away with it?

  13. Michael

    I am currently working at Chase, and am actually on my way down there to hand them my notice (also without a job lined up). When I started working for Chase almost two years ago, my accepting the job was contingent upon how flexible they were with the hours for students (as I am a student). My questions was answered with “Chase has many students. We support education, and we are flexible”. Just recently, Chase decided that all the branches nationwide would not afford students the opportunity to go to school. It was decided that Chase employees need to be available during ALL banking hours, including our days off in case they needed to call us in.

    I was hired as a 20 hour / week teller which was ideal for being in school. It allowed me to complete more classes per semester, and allowed for study time. However, as I progress through school, I am able to easier manage my time as I have had lots of practice. However, rather than give existing Chase employees more hours per week, they have hired kids (literally kids) with little to no experience in banking, and given them more hours.

    Additionally, Chase has a bad habit of cheating their employees out of money in very sneaky ways. I am not sure what it is like for the PB’s, but they ask the tellers to come in earlier than our scheduled shifts to set up our stations, and drawers, but deem that it is not work and therefore they will not pay us for it. I know that for PB’s and SSA’s, they are frequently plucked from their lunch breaks to help customers because Chase is too damned cheap to hire more employees to meet the needs of the business. This is one of MANY class-action suits in which Chase is currently being pursued.

    And just to touch on the morality of the business itself, there is nothing more heartbreaking than to look a struggling single mother in the eye and tell her that we must charge her $8.00 for a cashier’s check to pay her rent, or tell someone that it is $6.00 to cash a check when they do not bank with us, and in the same breath ask them if they’d like to bank with us.

    Thank you for sharing your experience as an employee of Chase. That video from YouTube could not be any closer to the truth, and it is fucking hilarious! If you are thinking of working for Chase, you really should consider what has been said here. Chase answers only to its shareholders, and acts in their own (and the shareholders) best interest. I understand that the purpose of a company is to make money, but at who’s expense? In the case of Chase, it is at the expense of its lower-level employees and even more sad, it’s own customers.

  14. Ninabeans

    You summed up my experience to a T, including the part where you talk about wanting to drive into a tree. Every day I had to drive to that hell-hole was a day I contemplated driving into a tree to get out of having to go. It paid decent, and I was unable to find work in CA for a year after moving here, so I was stuck. I ended up finally finding a GOOD job elsewhere, where my manager doesn’t stalk, harass, and cajole me to sell products to clients that were not needed. I was directed by my BM to push a credit card on a customer who had just told me moments earlier that he and his wife had gone through a FORECLOSURE that month. I told the BM this, and all she could say is “you can’t judge other people’s situations, and it’s not up to you to decide what is best for that customer”. Are you f-ing kidding me?!?! I thought that was EXACTLY what I was supposed to do? I could not take the micromanagement, fakeness, or shitty corporate jugular-slicing that went along with that “job”. Oh, and the best bankers? Total asshats. The top guy in our district would come into our branch on his day off (not his branch, ours) to check his PVC’s. He introduced himself to a new banker by saying “I’m _____, I’m the top banker in the district”, then actually printed out his stats to prove it. I swear, that actually happened. I also was so stressed from all the menial BS that I endured, I lost patches of hair (I’m female), and gained 30 pounds. I was the Sr. Assistant at my old job, and I never was so stressed in my life before Chase. I’m so thankful I made it out of there!

  15. killer-banker

    you sad little pussy… Sounds like you’re just bitter because your weak ass psych degree is worthless and you think you shouldn’t have to lift a fat ass finger to earn a decent wage.

    What disgusts me more than you being a worthless little porker is, that you couldn’t even make 1,000 pvcs… Wow, I aced that on a regular basis after three months working there, now on my second year i start each month with 1500 and end higher than 2400 each month. On months where i close mortgages i make over 3,000 pvcs…

    For those of you who don’t know; once you make 2k you get a 50% cash bonus, so i make about 65-70k a year doing this job and never break a sweat. I don’t have to pressure anyone, scam anyone, or collect people from the lobby. I handle mostly walk-in business, make phone calls to follow up with a warm client of mine, build a rapport with this client over weeks and months and get my accounts and “products” that way. If you’re trying to be an idiot slam dunk salesman then yes, you will struggle. But if you actually try to talk to people and get to know them and listen to them, you truly will discover their problems and find them solutions that result in bonuses paid… It takes time but once you build a book of business and earn enough trust, you get a revolving door of business and pvcs.

    The 123 drill is a model for the newbs who are too retarded to use a common sense approach to the customers. If you’re trying to pull a person into your office and asking those dumb ass questions then yes they will be annoyed. If you actually recognize Mary Simpson who comes in every week to pay her car loan and each time say hi and maybe one week you find out about timmy in soccer practice, or sally in ballet, and after a few weeks getting to know Mary she tells you her sister is moving to the city to buy a house and wants to know about interest rates then you might actually find some useful information that way, instead of always herding her out of the teller- line, never learning who she is or what’s important to her, and instead verifying her contact info like a stupid robot tool who doesn’t see the bigger picture.

    Pussies who can’t succeed at being normal, and doing basic human functions to close business follow that redundant systematic blueprint. If you talk about football, cooking, fishing, random hobbies, or just try shutting your face and listen and actually come up with interesting topics you actually build a rapport and learn about these other human beings and they actually tell you information about their needs as if it’s just shooting the shit, but you are trying to be a polo shirt retail thug who’s trying to cram a Plasma down their throat after one visit, and getting in a group with your other lazy ass colleagues to bitch about being blessed enough to have a high potential job. Too bad they don’t teach actual communication skills and potty train you pussies in college.

    Chase is actually an amazing company that gave me a series 6 license for free, oh and paid me 2,000 dollars to pass the test, gives 2 weeks paid vacay, 40 hours sick and 16 hours holiday, floating holidays, most major bank holidays, no black out months, and overtime when applicable. AFter three years service you get AN EXTRA 40 hours vacay… I have a pension, a matching 401k, a JPMorgan Fund, health benefits, and a secure job.

    My manager is very compassionate and understanding, always let’s us take care of personal issues when necessary, gives time off, allows plenty of untracked breaks, is very team driven, and just an upstanding woman. She’s dramatic at times, but overall a great boss. Since i’ve worked for her i went from a regular untrained PB knowing nothing about banking and made tons of dumb mistakes only to learn and get better with a patient company and leader. AFterwards i was blessed with the opportunity to be a licensed PB in just 9 months, and then from that to an SBS 4 months later… And this isn’t only me, my old SBS is Private Wealth now, and he makes 4000 pvcs a month on top of his salary, and he doesn’t 123 anyone, he works with a few clients who he’s built amazing rapport with over the last year and tells them to move money into our bank and gets paid handsomely for it!

    . Chase is a 2.5 trillion dollar company expanding strategically and quickly, and is constantly filling positions for all sorts of personalities. You just have to be freindly and be ethical and the rest comes like clock work. If you’re a lazy ass cry baby who hates a competetive environment, a 9-6 job with perks, benefits, and uncapped bonus structures, doesn’t like talking face to face with other human beings, and hates earning an income through diligent work, then yes chase is not for you.

    You should work at a failing retail chain, or collect unemployment like the rest of you pussy ass college graduates who think you’re better than the HS graduate out-earning you and who has no debt and has a better work ethic because you think you should be spooned a 6 figure income in return for fondeling your own genitals with a sweaty palm because a Bull Shit job for your $100,000 piece of paper doesn’t exist. You are the real scam you worthless monkey.

  16. Ninabeans

    Hey look, killer-banker is one of the very ass-hats I was just speaking of. How DARE you, killer-banker, insult the intelligence of the many people who went through the absolute nightmare of an experience working for Chase, by calling them “you sad little pussy”. How juvenile of you. Oh, and that 1-2-3 drill you claim is only for the newbs? Guess again sugar, EVERYONE ELSE is forced to do that shit to every customer, every day. Believe me, I have common sense, and know how to interact with employees, but my manager/DM both forced me to use that fucking drill because “it’s proven to work”. Yeah, okay. I begged to be able to use my own technique, and charted my progress of when I did the stupid drill, and when I did not, and my results. My approached worked way better, and resulted in more sales, but management was not buying it. So, that, along with the micromanagement and the crap corporate culture, drove me to find a much better job (believe me, I make MUCH more money and work for the Department of Defense, where they trust me to do a good job everyday. And guess what, I do! Surprise!). And I’m not the only one with this complaint – I worked at two different branches, and PB’s at both branches said this was their top complaint about working at Chase.
    The next thing I would like to address is your summary of how wonderful this bank is doing. Well, so was Enron until that lil scandal was discovered. Hell, they were voted the “Most Innovative Company” for six years straight. However, they were scandalous and greedy, and that was their downfall. Chase will be in this same boat one day soon, I promise you this.
    My guess is that you’re a succubus that will stop at nothing to lie and coerce your customers to take products that are not right for them, and you are very happy to get paid to do just that. Well, good for you. The rest of us, however, are honest, moral and ethical people that want to not only do a good job by our customers, but care how each action we get paid for affects those very customers.
    I would like to ask, killer-banker, how many throats of customers did you slash on your way to the top?

  17. LoneBanker

    I find the articles, and the comments, very compelling and eye-opening to me. I really believed that my depression and massive stress to perform a certain way and maintain a certain performance level was something wrong with me. I’m comforted by the fact that I am not alone in these feelings and that there is nothing wrong with me, it’s the position.

    I also find some opposing comments compelling and helpful as well. That the overwhelming feeling that you get can be overcome by minimizing the car salesman “wheeling and dealing” mentality and ramping up the “one customer at a time” rapport building. I feel overwhelmed when management pressures me to have high volume accounts but build a relationship. To blow through people for sales purposes but spend three hours on a customer issue. To be highly productive every day but still deal with complex customer issues that result in nothing monetarily. It forces you to feel like you have no direction and your PVCs suffer. All the while this happens, your management asks you why are your PVCs so low this month, why is so and so doing better than you because they had someone literally walk in with a huge check and you couldn’t get to them first because the manager gave you a restricted account to fix.

    I look for ways to constantly improve myself and change my focus and it frustrates me. It makes it hard to keep the pace with all of these factors compiling on itself, just waiting to crash and burn. Some people have the right niche to build rapport and just have the money fall in their laps, or they have a lot of customers who can drop money in their laps. Other people, like myself, really have to work at it and that pressure alone can be frustrating.

    I’ve had to go on antidepressants at 6months pregnant because the job was making me so utterly depressed. I felt that my PVCs were a reflection of my skills and when they were low, I felt low. But, This was around the holidays, when all banking is really bad and my PVCs were in range with the district–it wasn’t bad PVCs (about 700) but it was to management and I couldn’t “squeeze blood from a turnip”. I still work as a banker and in the process of getting licensed and going on my maternity leave soon. I’m grateful for all the free licensing and training I’ve received from my company which is why I want to do well in return, knowing that it is a business but it’s coming at a high cost to me mentally. Hopefully that 5 months leave will help me relax and refocus my thoughts so when I return, I won’t be so dejected and withdrawn.

    But reading this article was cathartic and incredibly good timing, since today I had been berated by my manager for my performance (which was being affected by my depression). I can’t express the comfort I feel from reading the post and the comments to help validate my feelings but also inspire me to push on as a banker. I normally don’t comment on posts like these but I felt compelled to say thank you to the persons who not only wrote the blog but the countless others who wrote the comments as well. I feel a huge weight has been lifted off my shoulders and it’s the most freeing feeling that I haven’t felt in months.

  18. ha_this_is_right_on

    I feel your pain… I am a college student working as a teller for Wells Fargo and I can’t tell you how many times I was saying “PREACH” You hit it right on. I’m also looking for another job. I have had it with this unethical bs. Glorified when you get lucky but scolded to make sales when you don’t. If you are thinking about being a teller then welcome to teller-marketing.

  19. jayole

    You said you werent a bitter employee yet you dedicated that much of a rant to why YOU hated the bank? I can understand why so many PB’s might be upset, but yes Chase is a business and they can do things however they want to try and accomplish whatever goals they set. Most branches rotate Saturdays between bankers. You just got unlucky. And as much as you Hated your job, go ahead and bitch and complain about your “shitty” job at the folks who have been laid off and cant find another job. You took the time to write that novel about your shit experience and I bet you didnt once stop and say to yourself, wow Im bitching and moaning about my employment where Im making at LEAST 40k+ and there are others out there who would kill just go get half of one of my meager paychecks. Give me a break. Grow up man. Others have had it a lot worse than you and your VERY easy Banker job.

  20. Money$

    Excellent post! I’ve never worked for Chase, but I’ve been a PB for 7 years at two different banks…two VERY different banks. Thank Jesus, my current company of 5 years has been wonderful. The first was aweful. Your description of the uncomfortable, micro-managed sales techniques is spot on. But you forgot to mention the emphasis on having a “positive attitude”. My DM’s always said “the most important character trait that our PB’s have, is a positive attitude”. Of course, a positive attitude is a wonderful trait to posses, especially as a PB. But if you’re ever told that it’s the MOST important trait to posses, say in a job interview, get the fuck up and walk out the door. This is code for “I’m going to treat you like a fucking dog, ask you to do ridiculous, unnatural shit, and I expect you to like it”.

    This is a skilled, complex job dealing with people’s livelihoods. We have/need REAL skills. What we do is under appreciated…when done well. I get my sales from what I consider a down-to-earth conversation style, that emphasizes the benefits to the customer. Yes, it’s absolutely crucial to profile your customers if you want to succeed. But it should be done very naturally. And ultimately the customer should benefit as much as you do. They’re already thinking about finances the second they step into the bank, so these crazy sales techniques aren’t necessary – especially with a decent teller line that’s looking out for you as a PB and can get you referrals. I am very fortunate that I’m encouraged to be myself. But ultimately, if the customer doesn’t benefit, you won’t hit your sales numbers regardless of your technique. And why push away a potentially valuable customer with a cheesy, disingenuous approach.

    We all deal with things at work that we need to internalize and brush off. But some things are worse than others. I’m a decently productive PB, I made $59k (base is $39k) last year. Not a fortune, I realize. I’ve made more every single year, about $12k more than last year, which is probably why I find it hard to leave even though I now have my MBA. Plus it’s hard to leave a job for uncertainty when you have $200k in debt and a house that’s underwater.

    I currently enjoy very little pressure. I’d call it more like direction/motivation from my BM and DM and a well thought out incentive plan – not a punishment plan. I won’t say what bank I work for because everyone of you would apply there and then we’d get labor demand pressure to act like more Chase employees :) But I’ll say there are much better banks to work for.

  21. UsedtoBePB

    In response to being a “terrible employee”…..I have no reason to lie here, or talk myself up. No one knows who I am. That being said, I was a GREAT employee. I was never not doing my job. My manager would be on his computer on target.com or playing xbox in the break room. Then would come around and take rounds sitting at your desk breathing down your neck watching every move you make. I made call after call, stuck to the script and every mind numbing bullshit dance they made you do in the lobby. I did everything by Chase’s book.

    Now, it is possible to not have SUCH a terrible experience there. It really does depend alot on the manager to make working that piece of shit job a little more tolerable. My boss was a hypocritical micromanaging pompous asshole in a bowtie. A friend of mine got offered to go to CPC, he accepted. Later that day, my boss was at his desk, which was right next to mine, telling him that he would never make in CPC, he didn’t have the talent and he couldn’t wait till he failed.

    My boss would come to my desk and insult my previous job position. All the loan officers and FA’s also hated him. So many people quit or transferred branches because of him. A top performing PB changed branches due to HIM alone.

    Now yes, everywhere has terrible managers, but here is what sets chase apart. All of my fellow employees have complained to corporate and the DM about our lovely boss. After complaint after complaint, and people leaving due to him verbally abusing his employees, nothing was done. Want to know why?

    He is indian, and most of our clientelle in that area were indian (at least the wealthy ones). They trusted him with their money. Don’t get me wrong, when my jackass of a boss would sit down with a client, he had talent! He would have them bring alot of their assests to Chase. Great in theory, but he was terroizing his employees and being a terrible manager while doing it.

    So in short, chase did nothing about this horrible disgusting man being a manager since he was bringing in the big bucks. Chase is a company, they want money and top performers. However, not caring about their employees happiness and mental health after several complaints and stories and not firing him because he makes $$ for the bank? Total bullshit!

    My old branch has 1 orignial PB there that was there when I was. The rest of the 13? Gone! All due to him. Yet hes still there, making lives hell to the new PB’s and mentally fucking everyone because he knows hes not going anywhere as long as chase’s wallets are getting bigger.

    fuck that place and my old manager. I wish I could deck him in his face

    that is all

    have a great day

  22. Tiered PB

    Wow…I felt like everything you said is the same rants I come home and talk to my husband about. I work for Bank of America and as of last year we started seeing the same tactics. We call it lobby leading and building relationships with customers … its horrible I feel like a used car salesman and I feel like I cant do my job correctly because I have to worry about obsrvations. There was even a time when my assistant manager observed me do my job while my branch manager observed her do an observation… I mean really???? Now this year we found out that our quarterly incentives are fully discretionary. I could have busted my but and made 150percent of my goal but if I didnt pass an observation or done the “hows” (thats basically how we talk to the customer and the robotic processes we are drilled on) I could have a portion of my incentive withheld or possibly even the whole amount . I am desperate …depressed looking for an escape even if I take a pay cut.

  23. Anonymous

    Thanks for sharing! Chase has started to get shady on my line of credit. I had a 10K line of credit on a credit card and they mysteriously cut it in half for no reason. My credit score wavers between 780-790, never missed a payment on anything ever, and have lines of credit that are three times this at other banks. I wrote Chase a letter and told them I would be closing my account for cutting my line of credit for no reason and will make sure to tell at least 20-30 people to avoid Chase like the plague.

  24. amanda

    I have worked for Chase for 10 years now. I can say without a doubt I am very unhappy with this place. I am only there for a paycheck and health care these days. I can’t say enough bad things about my supervisor!!!!! She recently gave me my review and told me I was only getting my 3% raise because I was one of the lowest paid people on her team and she had to bring me up where the rest were. I am one of the top performing employees on her team but she has several “friends” that she hangs out with outside of work and they gamble, drink, and so on. My boss also called me while I was on maternity leave and tried to threaten me and start trouble while I was at home taking care of my newborn. What kind of supervisor calls a new mom at home while they are on leave and have been for 3 months to start problems with an employee??? A supervisor at Chase does because they don’t care about their employees!!!! Yes I called HR but they backed my manager and said she was trying to give me a heads up about moving me when I came back from leave and it was a misunderstanding. Misunderstanding my a**. She told me I would be moved to a new supervisor and a new job doing something I’ve never done and I was not happy about it and expressed it to her and told her I didn’t want to be moved. She told me that this would be reflected badly in my review and I would be looked down upon when I returned from my leave. So yes I was being harassed when I wasn’t even at work and HR also told me no one is to call me on leave that when a person is on leave they are to be left alone. With that being said why does my manager still have a job if she wasn’t supposed to call or threaten me on my leave? I’ll tell you why because management backs management. If you are a manager you are golden. If you are a regular employee apparently you are a bottom feeder. This place is horrible and I pray every week to hit the lottery so I don’t have to go back to that hell hole I call a job! I would never recommend any of my family to work for this company or bank here. I often wonder if Jamie even cares what his bank employees are being treated like down the line? Also if he really knows what goes on? I know when we have hire up managers in the office we get emails about so and so will be in and dress nice and be on your best behavior and they scramble to get posters and q-boards updated as to impress these people like that’s what our area is like daily and they tell them how great everything is and all is running smoothly. ALL LIES!!!!!!!!!! The more I sit and think the more pissed off I get about all the dumb stuff that goes on and all this place gets away with. And I am not a lazy bum or someone who doesn’t want to work. I want to be able to come in and love my job! I want to be able to tell people I work at Chase and be proud of it but the managers in my area make that almost impossible as they lack people skills and mainly human emotion. I wonder if my supervisor snacks on children at night. I wonder what is up her a** that makes her such a hateful bitter person that she has to try to make everyone in her area miserable as I see her give people dirty looks, she walks by her team members and doesn’t speak, she has a hateful mean look on her face 98% of the time. Who can be happy or thrive in this environment? Several employees have complained to her boss and NOTHING gets done. What will it take for this company to realize they need better managers and they need to treat the employees better as we are your front line employees. If you have unhappy employees you are going to have a bad customer service, bad attitudes, and lack of desire to be good at the job on hand. I wish it was as easy as quit and find a new job. Jobs are hard to come by and I have a child to provide for. I tolerate my job as to take care of my child. I will be unhappy at Chase only to provide my child with the day to day things that are needed. He is my only reason for not giving up.

  25. Mary

    All these comments about chase are pretty much true. I have worked at 2 other dfent banks before working at chase. So all banks r pretty much the same. Ur manager and abm play a bug role at how everything is run in the branch. At chase i had a great manager my first year and then came the devil. Since she has been with the bank for 17 years she felt like she didnt have to do anything. And she had no clue about operations part of chase. She was all bout sales and sales amd more sales. Because of that the whole branch fell apart and ppl just stopped caring.
    Oh and unless u want to be a banker or branch manager being a teller is a dead end job. It doesnt teach u anything else but how to run transactions and thats it. To get into any other field u have to have certain experience that a person who became a teer to begin with wont have. So good luck!! I used to enjoy workin at chase and now i hate it so much! Im lookin for somethin new every day. If i didnt have bills to pay id quit chase today and wouldnt even give a 2 wk notice.

  26. cody wise

    You sound like such a whinny bitch! News flash everyone finds things that annoy them about there job! Just imagine if u didn’t have one then that 15$ a hour and all of those people around you who sound like they are just trying to help u sucseed sounds pretty good. I love sales hustling people in a bank sound pretty good bro, much better then a lot of other types of retail. From the sounds of it if, u getting fat it had nothing to do with the job, ur work ethic sounds like that of a stuck up fat ass saying I deserve better when in fact u only deserve ur student loans and a long life of let downs and disappointment as u fell ur are better then everyone else just trying to make a life for them self!

  27. GJ

    Unmoral sales tactics? Come on. They provide you with the tools to be successful. What you choose to do with those tools is up to you. You may have had poor leadership, but at the end of the day you’re upset because your expectations were too high. Bottom line you weren’t cut out to be a successful banker. JP Morgan Chase is one of the most stable banks in the United States. It’s not easy to find good bankers. No doubt there is a lot of turnover at the bank, however today’s culture is not conducive to finding bankers that will remain in their positions for years to come. In order to be highly successful as a PB you need to have GREAT people skills and even better follow-up. (not just good people skills and a degree) Regardless of how long you plan on being in your position, you need to build a relationship that is there to last plain and simple. People need to get it out of their head that they should just be given 50k because they have a degree. Unless you have a specialty degree like an engineer, law degree, or some sort of doctorate, or you’re just a truly gifted individual, you’re going to have to work for living. Sales positions are the easiest way for someone to walk out of college and make a good wage. Unfortunately it’s not for everyone. You need to realize, Chase wants you to succeed as a banker, and if you can do that, then they feel confident you can succeed in other areas. Their not interested in people who want to just come in and collect a paycheck. Oh, and one final note…long hours? Give me a break, YOU WORKED 40HRS!!!!!!! Did you or did you not know the branch hours when you applied/accepted the job?????? wow

  28. GJ

    …and btw…that’s not to say those professional examples do not work for a living, just making a point you can’t just enter the workforce with a big fat salary without putting in REAL time in school.

  29. GJ

    @amanda…sounds like Chase is doing something for you that you would be reluctant to find somewhere else. All of you who just complain about your supervisors would be absolutely NO better than them. It shows why you’re “stuck” in the situation that you are, no one wants to take you under their wing or add you to their team because you are a drain on your team with your poor attitude. Attitudes are contagious, leave your personal life at the door and you will be more successful.

  30. GJ

    YOUR LINE OF CREDIT WAS CUT DUE TO DECLINING HOME VALUES just like the letter that you probably just threw out explained….GET AN APPRAISAL AND GET YOUR LOC BACK

  31. MGD

    I am employed with jpmorgan as a teller and i can relate to the 6hr straight without a break thing, but i am always allowed to grab some water, snack if i want to and sit down and talk with co workers. Its not that bad, everyone has their own unique experience at chase but no one shouldnt feel like they cant experience it on their own.

  32. Josh

    Now, I get all the negative comments about Chase Bank. However, the Bank Teller is the bottom of the barrel within the banking industry. I don’t know what this employee was thinking, but of course you will not make a lot of money, come on… If you did not like management, then elevate yourself to their position, and change things. In this article, she/he speaks about obtaining a 4 year degree, and she/he wasted her/his time. Do you feel a sense of entitlement? Just because you have a degree, doesn’t mean you automatically shoot up to the manager level. Here is a tip; work hard for your career, and become a leader, education does not take the place of experience, it is just the basics. I’m really sick of people coming out of college, and thinking they can lead people, if that was the case we would all fail.

  33. Kyle

    @GJ I feel as if you just want to try to belittle people and the complaints they are making. Each case is different for each of us and until you have had the same thing happen to you…..you’re comments means nothing!!! You seem to think you know it all and have all the answers. Keep thinking you are awesome while most people feel you are a douche. Have a great day!

  34. Robin

    As I scroll through posts I find it sad that adults cannot post their experience on this site without people who did not walk in their shoes or go through a bad time with this company random people with nothing better to do than call them names and post profanity to feel better about themselves. I firmly believe that people need to post about experiences with these big companies so people know what is happening. No one should be judging anyone as NO one is perfect and if you are on this site telling people it is their fault for being treated badly you are no better than the people they are complaining about.

  35. Ron

    Sounds like it was his first job overall. I can bet that everyone that works feel overworked, underpaid, underappreciate. You remove the company name and everyone will say its where they work. Most people do have the common sense to wait until a job is secure.

    For the record, I work 12 hrs per shift at a hospital, sometimes no lunch and only $10/hr. Do you see bitching about my job?

  36. Chaseisntdatbad

    I’ve worked for chase for 4 years, got promoted from Teller to PB and was top in my district. I was such a star I transferred to Citibank… and thats when the glory ENDED. CITIBANK SUCKS!

    Either way I felt chase was a decent company, if you thought that was pressure, you should see the stuff thats going on to others PBs! I WISH I NEVER LEFT CHASE! Chase allows you to work and get paid for your work. Yes there is a bit of pressure, but its a sales job, thats expected.

  37. Cole

    I work in Operations for Chase currently. I was bringing up the same problem in our monthly team meeting that never seems to be fixed. It is a problem that affects customers deposits, payments, and so on. Today I was told don’t bring up the issue again it will never be fixed so drop it! Also another veteran employee stated if they don’t fix the problem its job security for us. So instead of putting our customers first we say screw you to keep more useless people in jobs that really shouldn’t be working here with their toxic attitudes.

  38. Wells Fargo Banker

    I work at WF and yes being a PB is a sales job.

    I’ve been in sales for 6 years in other industries. Every type of sales job has high turn over.. And negative reviews..

    The reason is unless you have a great personality, high self motivation, competitive fire.. Great with people.. Naturally look out for others best interest.. Quick problem solver..

    You will suck at a sales job!! Aka PB bank job..

    I have been successful at every sales job I’ve been in and moved onto banking because the hours actually allow u to have a life, good benefits, decent hour
    Y salary and huge opportunities got movement in the company! You guys complaining about working 40 hours and Saturdays are some spoiled ass people.. I used to get paid a flat 4,000 salary as a Manager at a cell phone company working 6 days a week 50-60 hours.

    Banking is by far the easiest sales job I have ever worked in!! You’re bitching about following Chase protocols that they want YOU to follow for the customers THEIR brand brings to you??? Try trying to get your own customets through those doors without a huge Chase sign above your door! Try working door to door or hawking people walking by a kiosk at a mall to make a cell phone contract sale!

    Quit crying and learn how to deal with people!

    Sales isn’t for everybody.. Just because you got a degree doesn’t mean shit and certainty doesn’t make u better than anybody without one… Just means you committed to owing a shitload of money to do a shitload of homework to pass a shitload of finals consisting of a bunch of bullshit that doesn’t apply to the real world.

    If you can’t handle sales go get an admin, secretary or simple job where you have simple job functions daily and don’t rely on you “people skills”

    I’m out

  39. JSinn

    Wow. Just… wow. I recently accepted a teller position at Chase. I have no allusions of it being a glamorous job, or anything of the sort. I’m seeing it for what it is: a way to make ends meet. Fortunately, I was blessed with what some might call “people skills” that has been one of the best assets to me in my life. I see complaints here of unethical business practices, yet fail to see the actual unethical practices themselves mentioned. You want to talk ethics? Let’s talk ethics.

    The company I’m leaving for Chase is a little company called Marriott International. You might have heard of it a time or two. It’s a multi-billion dollar hotel chain. I’ve been here for two years, and it has been the most unethical place I’ve ever had the displeasure of working. I’ve been forced to work 85 hour weeks with back to back 16 hour shifts. Even working those weeks, I have not gotten a single lunch break, or rest break of any kind, in the entire 2 years that I’ve been here, even though federal law mandates I should. I was swindled out of hundreds of dollars over the 2 years that I’ve been here because our Assistant General Manager decided to skim our checks by changing our hours in the system (a federal offense). Our state law mandates that anyone working the overnight shift is to be paid an extra $1/hr. One of our overnight associates has not been paid that in the 3 years he’s been here, totaling up to over $7,000 they owe him in back pay. One of our managers was accused of sexual harassment that was backed up with written statements by several employees. They promoted him to a sales position. I’ve attempted to transfer out of this location thinking it would be better many a time. My interviews were all flawless, but I never got the job. On my most recent interview, in which they were ready to offer me the job with a 50% pay increase plus moving expenses (totaling $5,000), I got a call back saying they were no longer considering me for the position. I inquired as to why. They called my managers, and the “recommendation” they gave was a flat out lie because, as another manager put it, they would have to hire 2 people to do the work I do for a higher pay rate. They have actively blocked me from trying to achieve employment anywhere else because I’m their mule. One of my managers has asked me to forge financial documents, stating that if I don’t, I would be terminated for insubordination. Our “FANTASTIC” insurance plan costs me $100 per *WEEK* for me and my domestic partner, whereas married couples pay only $60. Married with kids? $80. After my insurance comes out, I make less than $200 per week if I only work 40 hours. I’ve put up with their crap for 2 years. I’ve filed numerous complaints with corporate to no avail.

    Cold-calling and “lobby stalking” are not unethical business practices. They’re sales tactics. What you make of them is your own. Breaking federal and state laws are unethical business practices, which is why I will be suing Marriott in two weeks time. My personal life has suffered immensely, because I was put on to the night shift 2 months after I hired on. I did NOT hire on for night shift, and every time I’ve tried to switch out since then, I’ve been back on it within a week because the other associates were not at my level. What I do is not, physically or mentally, a hard job, but with every job, I do it to the best of my abilities, because I want to leave with a glowing reference. What they ask me to do toes the line of legality, and more often than not steamrolls over it. The hours they have me work pushes me to the brink, and frequently over the edge, of exhaustion. I would LOVE to only work 60 hours a week in the daylight with the rest of humanity where my actual health and well-being are not suffering from a lack of sleep, or an out of balance circadian rhythm. A job is what you make of it. In my case, I tried to do right by believing it was just my hotels, but they never gave me the opportunity to see otherwise. What I saw when I went in for my interviews at Chase was a group of people who were HAPPY to be there, and each and every one of them greeted me with genuine smiles and warm tones of voice, even though they knew I wasn’t a potential client.

  40. MichaelM

    Very interesting article and comments. If you thank bank employees have it bad try working for a federal agency during the Obama administration! Worst “leadership” ever. As for Chase Bank, my only experience with them is as a customer and I have been well pleased.

  41. ruby1

    wow I am so glad i found this website i recently left hells fargo and like everyone else says this is spot on! I was always stressed and was tired of selling their products no body wanted! I hated lying to people and having them open checking account for their convenience of getting another fee. The benefits are good dont get me wrong but the pressure not only on their employees and their customers is ridiculous!

    if you like being treated like shit everyday and having someone stock you with how many calls, dials,voicemails appointments you have made this is the job for you!

    I will never go back! and feel suck a relief to have left!

  42. Crazymomlife

    I am coming up on my 2 year anniversary with the bank. Some days are not to bad, other days, I totally get the idea about driving into a tree. Just today, I had to talk myself out of running right out the door and not looking back after I made 50 cold calls, got bitched out by 5 of those people, and my BM expected me to make more calls because we were slow. There is no exaggeration here. Honestly, the tone of the article really gives them more credit than they deserve. We’ve learned that no matter what complaints you make, even one customers make (including sexual harassment complaints), Chase will not fire management. From what I’ve read from the comments, it sounds like other banks are equally as bad. Time to move on…

  43. anonymous

    Omg I work at chase and I been there over 5years. I hate my job. Im looking for another job. Chase is so fake. Every conversation is scripted. If you don’t say whats scripted the managers get on your case. They don’t allow you to have your own personality without including their scripts.
    Its rebotic…….everything u said is true

  44. Thisman85

    I worked there for 6 years to only get fired. I went to a gas station to do a transaction and my card gets declined. I find out that they are ending my relationship with them without any notification. They incorrectly put my termination date down. They paid me late (legally 5 days after you are fired) and said they incorrectly processed my time. I’m considering to sue them now because of all the distress.

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