Why You Should Avoid Working For Chase Bank At All Costs

Chase Bank personal banker experience

Chase Bank – A great place to be treated like a dog.

A reader recently posted a very detailed account of what it’s like working as a personal banker at Chase Bank in the forum.

I am re-posting it here on the homepage (with permission) so that more people can see it. I think it is important that prospective employees of Chase Bank get a first hand account of what they should expect if they go to work for the company. It’s a long read, but well worth it.

I recently left Chase after being a personal banker there for a little over a year. I wanted to share my experience, the good and the bad, with you so that you will be able to make an informed decision about joining the company. Hopefully, after reading my post, you’ll decide not to make that decision, and find something that will leave your soul intact.

After graduating from college, I was working in retail making close to minimum wage. I really did enjoy my job, but without the help of those student loans for living expenses, I wouldn’t be able to keep that job and pay the rent, so I began my search to find a job that would! I started looking at companies I could apply to online, that had a large presence in my area. Chase popped up everywhere. They will always have more opportunities than any other institution on CareerBuilder, Monster, their website, etc. This should have been a red flag to me. If they constantly have that many positions that means that many people are constantly leaving (the turn around with Chase is very high). Granted, Chase is constantly expanding, but the rate they are expanding versus the open opportunities just don’t match up. I looked right past this and I saw that as my opportunity to land that job with a big name company that would put a roof over my head and groceries in the fridge.


I applied to a personal banker position since I fit the background requirements. You’ll need a strong background in retail and sales. You don’t need a college degree for this job, which always irritated me. Why did I get myself into all this debt and work so hard for 4 years of my life, so I can be making the same as the guy with just a high school diploma sitting next to me?

Most people think bankers (a term i use loosely, I never felt like a “banker”, it’s much more of a glorified car salesman position) make a lot of money. Truth is, we get paid very little, especially when you take into consideration what we have to deal with. All PB’s, regardless of age, education, or experience start out at Chase making the same base. It may be higher in some of the more expensive areas, but in general, it was 32K. That equals out to about $15 bucks an hour. You will have the opportunity to make commission, which is heavily taxed at 30%. So all in all, if you are hitting your sales goals, after taxes, you’ll be bringing in about $2,700 a month. Not horrible, but if you don’t make your goals you are looking at a solid $2,000 a month. Way less than I imagine the general population thinks we make.

If you don’t know what a position of a personal banker entails, let me briefly describe it for you. As a PB (personal banker) you will be working on the retail side of banking. Sure, you’ll be dealing with customers who come in and have questions about their account or need some advice on financial products (most of the time you’ll be interacting with angry customers about Chase’s ridiculous fees for their services, but that’s a different story). However, usually you will be trying to make a sale by stalking customers in the lobby, or calling a list of customers in the area to see if they would be interested in coming in and talking to you about the newest product or promotion. It’s not really a banking position, you are just a sales person whose job is to push products and services on whoever walks through that door.

I understand Chase is a business, and what cuts our paychecks and keeps the doors open are the sales of its products. However, the tactics Chase uses to make these sales are unmoral. To their benefit, I do understand the general theory of what this institution is trying to accomplish. They are wanting to make walking into a Chase branch an “experience”. They want their clients to feel welcomed, have a short and efficient visit, and leave smiling. However, they are using ridiculous, cheesy tactics to make this occur. You’ll have morning huddles every morning that will consist of your fellow PB’s, yourself, and some tellers. You’ll find at these meetings the same topic, called the “customer experience” is beaten to a bloody pulp by going over the same thing over and over and over again. I am not stretching the truth one bit when I say that many of these huddles have consisted of us making lists of different small talk topics we can discuss with a client such as the weather, their new shoes, if they are on lunch break, or their new purse.

It also consisted of where we should stand when greeting a customer that will look the most professional, the way we should say hello. The tone in our voice, etc. I wish I could say I was lying, but I’m not. I consider myself very personable, and able to talk to customers in a way that will leave them feeling welcomed. Some customers are ok with just a warm hello, and want to go on their way to make the deposit. Other customers are more than happy to have this small talk conversation with you. But those customers are a rare 25%. The rest of the customers are bothered by your over exaggerated chipperness. Chase needs to back off with the pressure to be overly friendly, and let us bankers find a comfortable medium where we will come off as sincere. Customers see right through this nonsense.

I heard before I began at the bank that the sales focus was even worse. They just started to try to “focus on the customers instead of sales” recently. I can’t imagine how much worse it was before I started at the bank, but I don’t think I would have even lasted a day in the old environment.

Chase will tell you they’ve got rid of the scripting, however, they will tell you down to the smallest detail what to say, and then say “but feel free to make it your own”. Essentially, making it your own is throwing in a unique greeting, or maybe changing the order of the words. It is still very scripted.


I do feel bad for most of the branch managers at Chase. Most of them are good people who have just been beaten down and brain washed by this company. I’ve had the pleasure (another term I use loosely) of working at a few different branches. I’ve worked in a large, high volume branch, and a very small, low volume branch. I’ve found the tactics, atmosphere, and overall suck factor is still the same regardless of your location or team.

Chase branches are VERY VERY VERY VERY (did I say VERY?!) highly micromanaged environments. There will not be a day where your branch manager or assistant branch manager are not breathing down your neck, watching you make sales phone calls, or greeting customers. I consider myself to be a trust worthy employee, I work best when I’m not getting stalked to do my job. It almost makes me want to do the opposite and not do a thing because I get so frustrated. I always felt like I had eyes watching and ears listening and judging every conversation or interaction I had with a client. I can’t explain it, but the micromanaging is ridiculous there. You won’t really know what I mean until you experience it for yourself.

For those of you who want to know a little more detail about my experience, read on! For those of you who don’t feel like reading my rant, just take away this! Chase made me mental and physical health suffer. I gained weight, I got depressed, I lost touch with family and friends. All for a stupid $15 an hour sales job. If you’re where I was a few years ago, you’re reading this but don’t have the courage to get out while you can. You want to experience it for yourself because it can’t be that bad. Take my advice and find another job! If I can save one person from subjecting themselves to this slave labor, my work here is done! If you’re taking the job because you are interested in banking, still a wrong move. Your day will consist of badgering people to make a sale, and greeting customers. You will be more of a Wal-Mart greeter and a cars salesman just conveniently located in a bank. This isn’t a stepping stone to advancement. Chase has many higher up positions (in fact, the PB’s of Chase are the laughing stock of the rest of JP Morgan Chase), but these positions have strict requirements. They’ll fill your head about being able to advance, but regardless of how great you are with clients, how skilled you are in your job, if you don’t hit the sales numbers for months and months in a row, don’t even think about ever being able to leave your measly PB position.

Now, Chase does have great benefits as far as insurance goes. I paid about $40 a month for mental, dental, and vision. They have a 401K that they will start matching you up to 5% after a year, and provide life insurance. You’ll get a few discount perks (nothing major) on online shopping, and a free employee account with free checks and a free savings account. Chase does offer a few good products, don’t get me wrong. Their online system is the best in the industry, their ATM’s are located everywhere, and their freedom credit card is one of the best in the industry. I did also form a few good friendships while I was there. I’ve never met a banker who was happy in their position. We all day dreamed about leaving, bitched about how much we hated our jobs, and formed a sense of camaraderie over our misery. For most, the position sucked them in. The economy’s hard, this job pays the bills, and personal misery be damned they were staying. I felt trapped for a long time, but after realizing I’ve stopped living my life because I’m so mentally mind fucked by the end of the day, all I want to do is sleep on the couch and eat, I finally realized I needed to get out NOW!

So I did the unthinkable and resigned without another position lined up. Stupid? yes, but also freeing? yes. I’ve been on a few interviews, and when they get to my part of the resume that has Chase, they will say something along the lines of “I had a few good friends that worked there/or I used to work there, no further explanation on why you left is necessary”. It’s that bad. It has this horrible rep for a reason. I recently had a recruiter who works for another financial institution tell me that they felt so free when they left Chase, and its’ a good thing I left. I’ve never found a company with such a reputation. Every banker you meet will be miserable and seeking for another job. Even many of the loan officers and financial advisers, who are more partners working in your branch versus being employed by Chase, are unhappy since everyday they are subjected to this shitty environment.

You will have a crappy work schedule. You will NEVER have a Saturday off. You will have one day off during the week, and Sunday off. Saturday is a short day, so the rest of the days you work you are working 9 or 10 hour shifts to make up for that short day. That may not seem so bad, but when you are at Chase for 9 or 10 hours, you’d kill for Saturday to have normal business hours so you could just go home and have some time to have a life the rest of the week! Those who have stuck it out long enough to have seniority will work in the morning, 8 to 5. The rest of you will work 9 to 6 or 9 to 7. You won’t have two small 15 minute breaks. All you will get is a 30 minute (sometimes 45 minutes to an hour depending on the branch) lunch break. They used to work us for 6 hours straight without one break just because our state law says you can do so. If you run to the break room to grab a quick bite of a granola bar because you’re going to pass out, I’ve seen people have to stay late one day as punishment. So get ready to work long days with basically no breaks. You’ll constantly want to bang your head against the wall every morning. I can’t tell you how many times on my way to work I just wanted to drive my car into a tree (sound dramatic? you haven’t worked for this company. just wait).

I’m sure by now you’ve read about the 123 drill and working the lobby! Working the lobby is literally trying to take each and every customer that comes in to your desk. Then you execute the 123 drill. This is making sure their home address, phone number, work location, and email are correct. Then you also want to make sure they are in the right accounts. Seems decent in theory, but in reality, that person at your desk only came in to make a deposit, and were just asked if everything was correct in the system a week ago. They are annoyed, in a hurry, and you feel the anxiety building as you’re trying to make a sale so your BM will get off your back, but they are sitting there texting on their phone not listening to a word you are saying. Chase states working the lobby is great for the customers because this is a way to look out for their best interests by keeping them up to date in their accounts. False, this is a way to have your entire profile in front of us so we can look into your account to find ways to sell you something. Working the lobby is a mind numbing and awkward experience. Many customers in line try not to make eye contact while you’re walking up to them so you’ll leave them alone. You feel like a vulture, and there’s nothing you can do about it.

PVC’s are personal value credits, and the way you earn commission. Everything you sell has a credit. For example, a checking account is 20 credits. These values are always changing so Chase can make it harder to meet your goals. Anyway, At the end of the month, if you’ve made enough credits ( usually 1,000) you will get commission (taxed at 30%) on next month’s paycheck. I was a top seller at my previous company, but since I couldn’t badger people to get things they didn’t need, or credit cards when they are already in debt, I rarely made my goals. I was bringing in about 700 PVC’s each month. It’s impossible to hit 1,000 without closing a mortgage that month. So you’ll be doing a lot of calling to people with mortgages to see if they want to refinance. This will be your bread and butter to get paid. However, Chase just literally cut in half what you make on loans, so now it will be even that much harder to meet your goals and make commission.

I felt anxious all day at my job, and depressed as soon as I got home. I remember being jealous of client’s I sat with as they talked about their jobs. I remember wishing I could just walk out that door with them. This isn’t normal. I’ve always been a very hard worker, and loved working! I worked full time during school, and usually was working close to 60 hours a week. I was the person you could call when you didn’t feel good to come in. Now, I dreaded work, and my days off were like heaven to me. Everyone else felt this way as well. It’s like the plague. You will hate your job, and you will dread going to work more than anything you’ve ever dreaded before in your life. Trust me.

There is training for this position as well. Paid training which is nice. You’ll be in a classroom setting with other PB’s close to your start date, and will spend about 8 hours learning about products, sales tactics, role playing, etc. I used to love training because it was a break from the real world of personal banking. Role playing is something you will do every day in training, but more importantly, every day in your branch. ROLE PLAYING IS THE DEVIL! You’ll take turn with your fellow coworkers while the branch is dead, or at the morning huddle, to take turns being the banker, the customer, and the teller. You’ll do this in front of everyone else, specifically your branch manager or distract manager if they are visiting. Then you’ll have the pleasure of getting everything you did criticized down to a tee. It’s such a fake conversation while role playing, and so ridiculous. I hated role playing, it was the vain of my existence.

I’m not a bitter employee ranting about just all the negatives. I left Chase on good terms, and appreciate the name being on my resume. They did screw me over in one aspect, and since I don’t want to give too much detail on here about it, all I’ll say is that I was supposed to get a bonus I earned during the three months I was there before I left. I was set to get that bonus at the end of the month I was leaving. Since I was leaving one day before the bonus was set to get paid, I didn’t’ get it. I was actively employed all three months while earning the bonus, but they found a way not to pay me since I was leaving 12 hours before that bonus was supposed to hit my account. That, my friends, made me very bitter. But I can promise you what I just told you was my experience 100%. If there was any good to my experience I tried to include it.

Right before I left, Chase is giving their employees what they call “wow” cards. It’s a small business card that on the front says “wow, I’m sold on you!”, and on the back has Chase’s website and recruiters phone number for the respective area. We are supposed to hand these out to employees that we think did a great customer service job while we are out and about. For example, if we go to Wal-Mart, and the cashier there was super friendly, we are supposed to ask them, and I quote “are you happy with your job? I was sold on your customer service. I think you’d be a great fit with chase”, and hand them the card. HOW DESPERATE IS THIS COMPANY FOR EMPLOYEES? DEAR GOD!

Overall, all I can do is warn you not to take this position. You will end up miserable, one way or another. If you have had similar experiences, or just want to bitch please feel free to reply to this post! If you have any questions for me about the job, I’ll be checking the replies on here and am more than happy to answer any questions you may have. I wish had been able to do that before I took the position.

Also, there’s a YouTube video I found, though you will find many that shows exactly what I had to deal with in the days leading to my leaving. It’s a funny video, and I recommend watching it.

Take care, and good luck to anyone still employed with Chase! You’re in my prayers!

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204 thoughts on “Why You Should Avoid Working For Chase Bank At All Costs

  1. admin Post author

    Thanks again for allowing me to post your personal experience working for Chase on this site, and hopefully it will keep someone out there from making the same mistakes.

  2. Bob

    I’m not going to argue that there aren’t any truths in there but its obvious that this guy worked at some shitty branches and didn’t make any money. I’d put Chase’s comp plan against any other banks. Oh, and PVC stands for PRODUCT value credit.

  3. UsedtobePB

    There are many spelling errors in my entry, including the auto correct of the “product” to “personal”. Thanks for bringing that to my attention.

    To set the record straight, I worked in three different branches. The first branch I was bringing in an average of 1,200 PVC’s a month. The second, 2,500 PVC’s, and the third (my final branch) 700 PVC’s a month. I was very unhappy and depressed at each branch regardless of payout.

    I agree with you 100% Bob. Chase’s compensation and incentive plan is high compared to many banks and financial institutions. However, the emotional mind fucking I endured during my time there did not make the compensation even begin to be worth it. A few other banks have pretty bad reps as well, but there are many institutions out there that do not. I’d rather be paid much less, and have my sanity in tact.

    My main point for pointing out compensation is that I believe the general public (customers or those not working at Chase) believe we make much more, even including commission, than we really do. Sure, there are some really high performing bankers that can bring in 50K annually, but that is not the majority. Many of my customers assume that, on average, personal bankers at Chase bring in 60K to 70K annually, and that we are overpaid walmart greeters. I wanted to set the record straight in defense of personal bankers that we actually do work hard for our money, and if we make that much as stated above, we had worked our ASS off that year.

    Forgive me if I’m wrong, possibly I’ve had a much different experience than you have had. I’m not saying everyone should feel the way I do, but I feel that my experience is something worth sharing. As far as the bankers I’ve met at my branches, I never met one banker who was happy in their job. I worked with very low performing bankers, and some of the top performing bankers who attended the conference in Nashville this year, none were happy. I was told on my first day at Chase that “there is life on the other side of here, get out while you can”.

    If you’ve had a different experience at Chase, then I really am happy for you. Anyone who doesn’t have to endure the bullshit I was exposed to on a daily basis is someone I’m truly happy for.

    Best of luck to you Bob! I really do mean that! :)

  4. FormerJPMer

    I had a very similar experience at Chase. I still work in the banking industry,but in a different capacity. In my opinion, Chase is extremely dishonest and predatory. I wouldn’t suggest banking with Chase, let alone working there. Much healthier and happier without big blue in my life.

  5. Jessica

    I just fell in love with your post. Dude you are awesome. As we speak I sit in this god forsaken desk doing the same shit. My poor husband is at a point he is desperate to leave Chase as well. Unfortunately we cant leave chase right now. This job is shit. I even tell new employees are you stupid why the hell You choose chase you need to run now. Now Jamie Dimon has a big $23 million bonus check. I am a shareholder and I started that when I first started with chase, in that proxy vote it did not say anything about giving him that fat pay check. Now all of us are looking like shit because of him. The only reason im still in this job because it puts food on the table for my kids. I am still applying. They brainwash us to do unethical shit.

  6. unhappychaseemployee

    I have to say, I have been with the company for about 6 months now and I am looking to get out. I can’t stand behind trying to sell a customer a credit card when they already have 15k in debt with us. Everything this post says is true. Every banker I have talked to as well is miserable. I am currently looking for something else but with this economy its difficult.

  7. UsedtobePB

    Thanks guys for sharing! I’m glad you liked my post. Not that I would wish my experience at Chase on anyone, but it’s nice to know I wasn’t alone in how I was feeling. Jessica, I know that trapped feeling all too well. Thankfully I don’t have children so I was able to make a little more of a irrational move and just leave, but once you’re out, you’re out! It feels so great! I’m already losing weight and getting my life back in order. The stress of no income is nothing compared to the stress of working for that big blue octagon of bullshit!

  8. Marc

    Interesting to read this post. The reason I did is because one of my current co-workers is trying to buy a house and decided to apply for his mortgage through Chase. I told him not to do it because “Chase Sucks” ha ha. But anyhow, I digress… I used to work at Chase long ago. I started working thee when it was Bank One. It was good then. I actually started right out of High School as a teller, moved up to CSAII which is probably a PB now, then to a Relationship Banker which I don’t know what role that is now. Then Chase took them over then everything went to hell. It actually started a few months before the merger which pretty much gave us the clue that things were going to change forever. The fired many people on the Management side (the ones who were making more money). The hired new people who were complete morons (I am sure they were paid much less). Then pushed all the selling, pushing, stalking crap you’ve been reading on previous posts. At that time, I had just graduated from College (so you can get an idea on how long I was there), and decided to get the hell out of dodge! Glad I did! I don’t recommend anyone working at that place if you want to have any sort of sane life.

  9. Bill

    Absolutely to the point 100% correct.

    Wells Fargo is the exact same if not worse. BOFA has toned down their sales pressure, but their branch-level customer service is downright disgusting. CITI sucks as well.

    The pressure and sales tactics are absolutely ridiculous. I don’t know how someone can put up with it. Day in and day out micromanaging bullshit pressure. All for what? A CHECKING ACCOUNT that the person ends up closing a week later.

    Banks are crooks stemming from the top – Jamie Diamond, all the way down to the shady banker pressured to open an unauthorized credit card just to meet his goal.

    I have many friends that work in the retail banking industry and do exactly what you just described on a daily basis.

    I used to work for one of the big four banks and quit because of the unethical and immoral practices that were going on.

    I’ve created an online network for past, current, and future personal bankers.

    The only thing we can do is create awareness. PLEASE tell your friends and family members that the retail banking industry is a complete farce. The only thing people working in branches are looking to do is SELL you something you don’t need.

    unhappybanker.com

  10. Juan

    I love how people who don’t know how to fucking sell, get into a SALES position and then bitch about. You think a “customer service” job pays $32k a year and commission. NO. Kids that no REAL experience in sales. You feel guilty for offering a Credit Card offer because the customer has debt. That’s not your fucking problem. They customer has a choice. See they types of attitudes and holier than everyone attitude is not gonna make you successful in a sales job.

    Do yourself a favor and go be a cash register at Walmart.

  11. zumpie

    Hilariously, your piece inspired me to send an email to the “executive office” (I bet, it was clearly simply another complaint clearinghouse), as well as several other high rnaking email contacts I found online.

    I complained about what they made the poor PBs do, I complained about difficult they made refinancing a mortgage we’ve had for 13 years, on which we actually pay bi-monthly, putting us over 5 years AHEAD of schedule.

    I also complained about my experience in trying to get my limit raised, by less than 10%, on a credit card we had held for 4 years, again with never a late, let alone missed, payment. I received amazingly rude, dismissive treatment on this endeavor.

    I guess an email directly to Dimon (obviously doesn’t go to him) sets off about nine billion filters and terrors (somehow), because I received TWO phone calls the very day my email was received (even though I had specifically requested I be contacted by email only).

    One call was from a lady in the “executive office”, who gave lots of apologies and platitudes—and did the usual, “well you understand that’s our policy”. Which would be precisely why I (and millions of Americans) hate you—your policies are unnecessary, hypocritical and customer un-firendly.

    The other call was from a regional direction, all upset over my having received a “negative experience”. Again, I emphasized, I didn’t generally have an issue with the people, just their practices. He reminded me I could “always refuse to step out of the line”. Uh, yeah jerkwad, I know that—if you didn’t force your employees to do this stupid shit, there wouldn’t be an issue.

    So I’ve now received an email from an upper guy with Credit Card Services, offering his assistance if I had a negative experience, etc. I’m supposed to (3 days and counting) receive contact from their mortgage services.

    But while I’ve received polite replies, no one’s actually bothered to make even the smallest actual accommodation: They could easily drop the interest rate by a percentage point on my credit card or mortgage, increase my limit by $1000, they could refund or suspend the interest for a month, give me some Disney Reward Points, or whatever.

    But unlike every other service business, apparently a bunch of apologies and move on is how Chase does things.

  12. Manu

    Chase really sucks. I actually took a loss to refinance with another lender to get away from them , and a few years later they bought them out. The only thing they do is claim they didn’t recieve a payment on time aqnd they have the legal authority to destroy any homeowner. This should be criminal!!!!!!

  13. Manu

    If you get 1 complaint at work then it is cause for concern. I’ve repeatedly had problems with Chase, and I know how corrupt they are since 1997!!!! I regret the 30 year loan was not a 15 yr loan in hindsight. I figured I make an extra payment a yr and get it down to 22 years, and I’m on pace to make it happen. This is the trick. No jobs are permanent anymore so what happens if your boss doesn’t like you and finds out you are about to pay off your home and leave the organization. and they force you out or fire you. What do you have to show fror it so people are moving in with family and walking away while they have a job, and then buy a cheap foreclosed home for half the value if they can work for 5 years. What a racket!!!!! Chase really sucks.

  14. em

    I feel for you working there. But don’t think Chase Bank is the only environment like this. From my 18 years of work experience, it’s everywhere. I’ve had so many jobs where I’m sitting at my desk asking myself, dear God, why did I study? why did I go to college? I have a degree with 16 years of experience and I’m not getting paid anymore than the guy with a high school degree??? I’ve been treated like a cog in the wheel far too long, and I’ve even experienced being bullied by a manager and the company ,and also know what you mean about having health problems because of a bad work environment. It’s miserable to work with unhappy people, and corporations that don’t have your back. I’m sooooo done with it. Now, I’m self-employed, not making a ton, but I get my bills paid and have tons of time off. I don’t have the house I wanted, but it isn’t bad. I live in a quiet neighborhood, and my car is paid for. I would much rather have this life, than get paid to be treated like crap by miserable people and bad managers. I’m proud to say I am using my degree as a freelance graphic artist, but I would even be happy selling things on ebay if I had to instead of working with jerks. I say, find what makes you happy in life. Use the jobs to get to the one you really want, instead of letting them use you. Put on your face and play them with your script, and then when you find something else, don’t give notice. Get out of there! You are the only one who will look after you.

  15. Tam

    I was interviewed a couple weeks ago for a position there. After 10 emails a day wanting more crap I’m about to say hell with it!! I gave everything but blood and the recruiters still keep wanting more. Thanks for the insights into them. Also during my interview they we’re making me do the role playing crap. And the pay offer was worse than Wal-Mart pay :(

  16. MY NAME IS GIRL

    this is so ridiculous, I love Chase with all myheart. If it werent for this Job I wouldnt be going to Ecuador next month, and I wouldn’t have the awesome apartment that I have. I was a teller promoted to a banker, and I love my new position I make good money and the comission comes as long as you are an awesome peronsal banker. I have no complaints. for example my manager does not breathe down my back at all. So sorry buddy you lucked out. Chase is the bomb! We get quartlery incentives and gift cards.

  17. Steve

    I am working as a bartender in a dirty night club with drunken public and police arresting someone every weekend. I was offered the position of a personal banker in Chase due to my previous sales experience and how I sold myself during the interview.
    Now, which job is worse?
    Should I accept the offer?
    I make 450$ a week in tips as a bartender.
    Please anyone who knows give an advice!

  18. ruth

    To Steve its your decision wether u want to stay as a bartender. The club you are describing seems not an environment u like. Maybe find another club that suits it ability or work in a bank remember that u can always choose to look for either or. My advice is if you want to have experience in another environment work in chase and if you don’t like it look for another club you might like. I have had so many different jobs. Going from cashier, sales to medical assistant and teachers assistant I love different environments. So give yourself a chance. With your abilities you know u can find the job. I know I do :D

  19. Chaseemployee

    The author has accurately described a day in the life of a PB at chase. it’s all about telling the customer what they don’t have and how it will benefit them personally. I like the author feel the customers annoyance ( bc I am a chase customer too and I avoid going into a branch for help) …it’s not for everybody, I just don’t care about the incentive money, rather have a quality relationship with my customers…it doesn’t need to be so stressful

  20. John

    I currently work for bank of America as a pb. To be honest , it is the same shit here. You are in retail banking, that’s how it goes. I knew that when I signed up for the job. I get paid the same as you 2k a month and if i hit my goal I get paid incentive every 3 months and it comes out to like 1500 for those three months.
    I just interviewed with chase and they offered me a pb position. The reason I applied was because I’m getting treated the same way at BoA but the incentive here is horrible. My question should I take the job at chase?? How exactly does that incentive program work and on average how much should I expect to be seeing in incentive per month ???

  21. someone in nj

    I am a personal banker with Chase almost a year now, I came from another large bank. I must say it sounds like you had a crappy manager or you weren’t good at sales. By month 3 I was bonusing over 3k a month with a 34k a year salary, nothing to complain about. I did this never ONCE selling a product to a customer who wouldn’t benefit from it, I did not and was never asked to push anything on anyone that didn’t make sense. 99% of banks are open saturdays and 99% of banks have shorter days saturday meaning you have to make up the difference… sounds to me like you thought this was a CSR job for a small community bank. Bottom line, Chase is a good company to work for if your willing to work for your bonuses then Chase is the best payout.

  22. Trey

    I would have to dis agree with just about everything you have to say about working for chase. I am a high school drop out (not by choice, long story short my mom didn’t approve me being gay) So I was working dead end job one after the next barley making enough money to pay my car note. I took my GED and passed with flying color’s without any studying and passed 93% higher then the normal high school graduate. I took the test in hope’s of finding a job better then flipping burger’s. I applied at Chase with little hope with actually thinking I would get it, but when I got called for my interview I was thrilled. I have had over 40 job’s and been through so many interview’s I wasn’t really worried and I won over my assistant branch manager and branch manager “wowing” them with the way I carried myself and described my work ethic’s. I started off working only 20 hour’s a week which could not pay for all my bill’s so I began working at other chase location’s and working my other job at a doctor’s office (family friend) working close to 80 hours a week. My manger’s saw my determination and effort I was making to move up in the company even at such a young age they started giving me more and more responsibilities. I soon became the ATM Teller (filling and pulling cash and check’s) I did that with no problem’s and they we’re impressed. Next thing I know I got another promotion to commercial teller (having a higher drawer limit then other tellers and dealing with the local businesses.) The next thing you know i’m the Lead teller doing everything an assistant branch manager does, and I was the youngest Teller we had. And one day it was a holiday weekend that fell on a friday at the end of the month before a weekend holiday so we expected it to be busy, and short staffed and I was always in drive thru because I was the fastest and the most “customer friendly” Teller. Anyway’s we got so busy I was becoming overwhelmed but I kept cool and worked my butt off handling the commercial lane, and 2 regular lane’s by my self and not only that banker’s we’re brining me back there transaction’s I worked 12 hour’s that day with one 30 min lunch not because I had to but because I asked to because I know the other Teller’s wouldn’t be able to keep up with the added stress. Little did I know my district manager was watching me on camera and standing around the corner from time to time and called me into a meeting after I got off and we closed the branch. She told me she had listened and watched me and said she wanted to make me the spokes person for Chase’s “Good Work’s Giving Campaign” I was quite nervous because I would be representing my district and give a speech in front a big crowd but I wrote my speech and I great! My manager’s wanted to see if I could handle the pressure of talking in front of a large crowd, they we’re a little worried about making someone so young a Personal Banker and it not work out, but at this point I proved to them I could handle anything they tossed my way. And at 19 year’s old and only being with the company for only 1 1/2 year’s I finally became a Personal Banker.

    You might not be as so thankful or had to work as hard as I did to get to where you were, but coming from someone who was told I would never be anyone or amount to anything from your own family, I was proud. My branch was like a little family, was had gathering’s after work at least once a month (cook out’s, pool parties, ect.) Being 19 and on my own since I was 15 I have health insurance, a 401k, and I can stand on my own 2 feet.

    Chase gave me a chance and changed my life completely and I couldn’t be more thankful to such a great company. I would love to elaborate on my thought’s but I have to get going. Thank’s for reading, Trey.

  23. Chris

    Yes a miserable place to work with idiot managers. This was the most miserable ten years of employment. Manager played golf five days per week, did nothing to help anyone then would criticize everyone . Managers make over rides for doing nothing. I couldn’t deal with this awful environment anymore so I quit and all is good. Should have left years before! everyone who has quit are happy they are out of Chase plantation.

  24. Jimmy

    Whoooo hoooo!!!!! After 2 1/2 years i am outta there!!!! FREEDOM FREEDOM FREEDOM FOREVER!!! IT FEELS GREAT!!!

  25. JP Hater

    I could not agree more with UsedtobePB. This is as if I wrote this myself, the only difference is I would get angry and my sentences wouldnt have been so nicely composed.

    For those of you on here that discredit his post it is because you are brain washed and have no other outlets in life You are most likely under educated and have no real skill set. Here’s how you can tell, when filling out your resume if the only thing that comes up under skills is Sales and Customer Service then you will have answered my question. In fact when I leave JP I will never look to get back into the financial industry (Banking) again.

    Good post UsedtobePB

  26. BeckyInFlorida

    I’ve been employed by Chase as a teller for a while now–I’ve got to say the original post pretty much made me want to buy the author a box of tissues and hand over a set of tools to build a bridge–get over it!!

    Of the three companies I have worked for in the last ten years (one of which I still work for, part time), Chase has by far provided the best working environment I have ever experienced. You want to complain about how the morning huddles are ALL about customer service over and over again? Uh, seriously? If all you have to talk about is customer service and you’ve already got it down pat, why don’t you take a moment to zone out and reflect about how good you’ve got it. Try getting to work at 5 in the morning to unload an enormous semi-truck full of retail product–yes, every SATURDAY–and YES… I worked side by side with several college grads during this time.

    Or maybe you want to spend your Friday nights sweeping popcorn (yes, theater managers sweep popcorn too), kicking teenagers out of movie theaters for being loud and obnoxious, or explaining to a customer that once they’ve seen an entire movie, they can’t have a refund on their ticket just because they “didn’t like it.” You could have it much, much worse. At least *most* of the customers who come into Chase have legitimate concerns.

    As of third quarter in 2012 in Florida, JDPower and Associates rated banking customer satisfaction as such: “PNC Bank ranks highest in Florida with a score of 794 and performs well in the in-person and online account activities factors. **Chase (785)** and Citibank (783) follow in the rankings.”

    We’re number 2! And not only THAT, we have also jumped FROM number 5, TO number 2, which I have read/heard several times is the highest that a financial institution has jumped–ever.

    So they beat the customer satisfaction stuff into your head–bet you don’t mind when your branch gets Gold and you earn that incentive bonus, huh? All I’m saying is that our hard work has paid off, and a small part of that is probably thanks to you.

    Maybe it’s the branch you work at–consider a transfer?–but I absolutely love every member of my team. Neither my BM or ABM has ever had a condescending comment to say to me, and they are both excellent coaches on helping me to get to the next step in my “career path.” Managers, SBS, PBs alike all turn around, help one another out, call out praise and give constructive criticism when needed… and this goes for ALL of Chase. I really enjoy coming in for my shift and seeing the news about the teller who was voted number one in a midwestern town (HAPPENED to be a Chase teller), or the latest PB who went the extra mile for that customer–that customer who, by the way, is the REASON you still have a job.

    Maybe I’m just the kind of person who sees the silver lining. Or maybe you could just call me out because I’ve never been a PB–but I’ve spent plenty a lunch-hour sitting in the breakroom listening to the PB’s I work with and beyond the occasional crappy customer, most everyone seems happy to work at Chase. So, sit at your air-conditioned desk, enjoy the human interaction, and shake it off. Chase is by far the best company I have ever worked for.

  27. thiskidfromchicago

    I’ve been working for chase for 3 years. The first 2 I was a 20 hour teller and it wasnt so bad considering i had pretty cool managers that didnt breathe down our necks. the DM however would question me and only me about why i had less referrals than the full time teller. i thought it was funny so i decided to move up to full time somewhere else outside of her district. found a branch and have been there since and i was pretty happy to see that my old ABM from the first year was now going to be my BM. first couple of months there and i have a lot more referrals as a full time teller so that same DM calls my BM and says she is surprised by this, to which i told my BM she would compare me to the full time teller before when i was just part time. anyway 2 years on the job before being full time i pretty much learned everything about chase. i have override authority, i can fill tcds, i can manage the atms, im custodian of the vault and coin machine and i am the merchant teller. i started taking care of the binders for the ABM which didnt take long to learn how to keep organized. i started to make schedules. i started helping bankers that didnt speak spanish open accounts for spanish speakers. i did a lot without the title of lead teller or lead teller pay. im not complaining yet though. i was offered a position as a personal banker without applying for it within my branch. being there 40 hours a week as a teller having to be so fake to our customers is shitty enough. i couldnt begin to imagine me being one of the bankers that i would watch my managers and district managers constantly bug about sales and customer service. so i denied the position and decided to go for the ABM role instead since i was already pretty much doing it. then finally my ABM decides to go to a different branch ( that isnt open sundays because where i am now is open sundays!) and his spot is opened up. i have constantly told my DM, BM, and ABM that i wanted to take the ABM role. but as soon as my ABM leaves who do they hire? a person that was in the ABM training program for only 2 months when she was told it would take her longer to finish training and she wasnt even an internal hire. she has learned some things since she first took the position but she still comes to me for help sometimes. this really pissed me off. then positions for ABM trainees open up and i call my DM to tell him to put me in the program and he tells me no. that theyre being taken down because other ABMs havent found home branches. i didnt ask to be put in a branch right away i simply wanted to be in the training program and shadow other ABMs so they can “train” me to be one. so i decided im just gonna go back to part time and focus more on school since they didnt want to promote me to something im already doing. sure chase could be bad and im sure its a lot worse when you have very “on your ass” managers but luckily i dont have that kind of manager. but the fact that they didnt want to promote someone clearly qualified for the job for a position didnt sit with me very well. plus lately at work i have been thinkin to myself how dumb i must sound asking the same customers the same questions every single day. yea i change them up but there is only so much changing up you can do to someone you might see 4-5 times a week. but i really do think the bankers job sucks and we didnt even have that bad of a manager haha. but thats a sales job for ya. im OK with working with chase. not happy as hell with it especially since were open sundays but coming from working for target and getting out at midnight some days, yea its ok i guess.

  28. thiskidfromchicago

    @beckyinflorida

    im a teller too. i actually like my coworkers a lot we’re all really close. i actually dont care about our OSAT because its bs we didnt get this bonus before so it doesnt bother me if we make it or not. on one osat grading we got everything good from the speed to the knowledge to us being very nice to them yet that person didnt give us a 9 or 10 and were supposed to depend on these people for a bonus. as for you loving to see all the news about how great certain workers are is funny. we do what theyre recognized of doing almost daily. has one of your coworkers walked an elderly lady all the way to her apartment because her legs hurt or given her a ride in their car because their legs hurt? doubt it. one of my coworkers actually helped someone do their groceries. workers at our branch do wayyyy to much for customers like helped one of them book a flight online and the manager made them help her.

  29. Lonestar

    I left Chase on August 17th after more than five years of being there. I swear, if any of my ex-coworkers, family or friends read what you wrote, they would swear I wrote it.
    I pretty much had an identical experience as you. And 5 years ago when I started, it was 10 times worse. I guess the only reason I stayed as long as I did was because 1.) before that I had a much worse job (manager at Walgreens) so it was a step up for me. 2.) I was making pretty good money for a while. 3.) I made some great friends while I was there.

    It is ridiculous how upper management treats people at the retail level. PBs get screwed in so many ways. This year, 2012, I was on track to make $10,000 less than I did in 2010. I took a loan from my 401K to supplement my income, while our fearless leader Jamie Dimon got a multi-million dollar bonus for losing $5Billion… AND I got denied a promotion because of a low life piece of shit district manager that I’ll never understand how she got promoted. She was condecending, unapproachable, clueless, and had no idea how to talk to people. She was just STUPID and cold hearted. It’s just disgusting. I can feel my heart accelerating as I’m typing this.

    A week after I left, I got a call for an “exit interview.” I gave them my 2 cents and verbally tore the district manager to shreds, but what does it matter? I’m sure the guy who gave me the exit interview feels the same way too.

  30. UsedtobePB

    Hey everyone!

    UsedtobePB here! Thanks for all your replies and comments on my post. It’s been almost a year now since I’ve quit Chase, and all I can say is that my quality of life has improved drastically. I’m still involved in a large corporate environment, with sales pressure, retail aspects, the whole nine yards. However, not being suspected to Chase’s brainwashing tactics has made all the difference. I’m finally feeling happier with my career, and it’s beginning to bring me back parts of my life and myself I thought might have been damaged forever.

    I’ve been reading all your posts and comments, and for those of you who can truly sit here (who are not someone from corporate making it seem like they are an employee) and say you are not 100% miserable at Chase, then more power to you. Granted it can be WAY worse elsewhere, though sometimes I’d rather be sweeping popcorn off a movie theater floor than being at my “air conditioned Chase desk”, I’ve come to realize that is not my standard for my career. I want to wake up everyday and not want to drive my car into a tree, and I’m finally on my way to finding that. I think it’s very hard to absoultely love your job, work will q

  31. UsedtobePB

    (continued) uite always be work for most people. But for me, Chase was a dark prison that was eating away at my life.

    Corporate does read this site, they’ve actually reached out to me asking me to share more of my experience with them. When I agreed, they did not contact me further, however, I appreciated the gester. I believe most people on the commercial and JP Morgan side of Chase do not really grasp the bullshit of the retail side. Yes, retail can be bullshit everywhere. Yes, customer service can be annoying and shoved down your throat (with purpose) everywhere, but at the same time, I’ve found that these things don’t bother me as much when I am out of the mentally draining and mind fucking mentality of the personal banker job description.

    Yes Chase can pay well on incentives, and yes there are most likely, from the look of things, a few branches where life at work doesn’t feel like a carnival of bullshit, but for the most part, i’d rather work in a different environment and get paid a bit less, work every Saturday and Sunday, and load heavy machinery onto trucks than lose the most important thing, my quality of life.

    For those of you who have gotten out, congrats! For those of you considering it, all I can say is that I have my health back in control. My mental and physical health is finally getting better. Sometimes when I pass Chase I do miss a few of my friends there, but then I feel relief when I realize that I will never have to step foot in that damned place again.

    I hope that one day corporate will open their eyes and realize that Jamie Dimon is having us “harvest checking accounts” like PB slaves. They are all about acquiring new customers….acquisition, acquisition, acquisition. But the focus needs to be on not only acquiring new customers, but KEEPING employees. I’m sure it’s a lot of money and time expense for the company to keep on constantly training new employees. Why not spend some of those training investments to realize ways they can help improve employee satisfaction.

    I’m not talking bigger bonuses or a higher salary, I’m talking about really improving the day to day environment we have all been subjected to week after week, month after month. Maybe then, the 90% of Chase PB’s who hate their lives will have a turn around, start not dreading their job, and possibly work even harder and better than before. If all of Chase’s employees were granted a healthy environment to work in (I’m not talking physically…aka air conditioning, heat, cleanliness, safety, etc…) I’m talking mentally healthy…than who knows where Chase could go?

    Do I have ideas on how this could be improved? Sure! Will it really matter to such a large corporation, who knows? But all I can say is I can smile again now that I’m out of there. God Bless America for the freedom of choice, and the freedom to say dueces to that mind numbing nonsense.

  32. Lonestar

    @Trey
    If you are who I think you are, I can definitely see why you wrote that. If you are who I think you are, I’ve worked with you before and you are 1 in a 1,000. Maybe if there were more people like you at Chase it wouldn’t be such a horrible place. But for us, the 999, it is a horrible place. For me, it WAS a horrible place. I finally realized that I just didn’t have to put up with it anymore. I left on August 17th.

    I had expressed interest in becoming a Loan Officer at Chase. I was declined without explanation, without feedback and without reason. What makes me sick is that I wasn’t notified of the decline by any of my immediate managers. I was notified by some manager from a branch in a city 200 miles away.

    I was told by several members of management that right now the economy was hard and that I should consider myslef lucky to have the job. They insinuated that I would not be able to find another job. It only took one interview and I got a job offer as a loan officer with a great company. I started with my new company on August 20th. I’ve been working here for almost 2 months now and things are going great. The managers here are very knowledgable and helpful and are really looking out for me. I even met the CEO of the company… The CEO!!! At Chase I never even had a real conversation with the DM.

    So, maybe you know who I am and maybe not. Just know that there are a lot of people around you who are being shit on by Chase. It would be one thing if it was a few unhappy employees. But having worked in at least 5 branches, I found that most PBs hate their jobs. You Trey are in a position where you might be able to help. Please help them.

  33. SeekingNewEmploymentWhileAtChase

    I am SOOOOOOO ready to leave Chase. I swear on everything I thought I wrote your thoughts. Until I read your post, I thought I was being ungrateful but what reinvigorated my soul to continue applying for other jobs was when you stated that you don’t even have to have a degree to apply for this position. As a college graduate with an extensive management background, that inflamed me. Furthermore, you couldn’t have said it better yourself—the micromanaging. Even my bathroom breaks before I addressed it were being micromanaged. If I have to go to the bathroom, can I please have 2-3 minutes of privacy rather than you barging into the restroom to tell me a customer has been seated and is waiting. You telling me that is not going to cease nature’s call. I am so fed up, my body and mind literally ache, I cannot think clearly, it’s like traveling through a monotonous fog going to work everyday. Everyday, I’m on pins and needles because I’m under such scrutiny and duress as a result, I feel like I am breathing wrong. I feel that management is very sneaky, callous and will throw you under the bus at any given moment as it benefits them. They have their moles. They talk about the employees to other employees, eavesdrop on your conversation among employees to see if you are talking about anything negative about the company or them and also try to buddy up with you to talk about another person to see if you will agree. Furthermore, there is no room for growth or advancement as promised. Even in the fact that I was turned down for a job within Chase that I did not even apply for. I was notified via email. As well, for all the happy go lucky training that they beseech on us, they truly need to train their outsourced employees. Routinely I have found customers who call the 800 to ask a simple question are given the wrong information and immediately want to close their accounts which of course is monetary backlash on the personal bankers. The company and the position itself is by far the worst job I have ever had. I have never been so sick nor depressed in my life. I am actively seeking new employment everyday. And yes, I feel so jealous when I hear my customers talk about their jobs, how much more they make and they aren’t even half as stressed or micromanaged as we are. Overworked, overstressed for pennies. For my new potential employers, the only thing good that has come out of Chase is the fact that it looks good on my resume. I feel the entire company itself is very vile, sneaky, deceitful and as a personal banker, I would rather be a teller at this point because I wouldn’t be trying to sell a product to a customer in order for the higher ups to continue their meandering ways. Code of Conduct my a**. That’s out of the window when the company is nonchalantly committing treason, funding terrorism and making $20 billion blunders.

  34. SeekingNewEmploymentWhileAtChase

    Additionally, I feel like I have no life. Since I’ve been at the job, my motivation and interest in outside activity has drastically decreased. It is a very draining position. Never again….

  35. DONTworkHERE

    There will be a small percantage that will be happy to work for Chase either because they are in a busy, top ranking branch or either their boss is a caring, charismatic, understanding, and appreciative boss who seeks to improve your skills daily challenging you through realistic goals and metrics (oh, and a boss who has more than just a high school degree). As for me, I fall in the; “I wish I never applied and took this position.” First of all, during the interview, my manager hyped the position up to be a simple fun job easily making over $1000 per month in sales commissions (pvc payout). What she didn’t tell me was that the market I was in is dominated by a local credit union and all the townies despise big banks. Regardless of that issue, I have been the best performing PB in my branch but regardless of what I’ve been able to accomplish, I never receive praise or appreciation for my work. “Today’s success is yesterday’s news” is the underlying tone/mantra of Chase, so even if you were to make a huge sale today, tomorrow it’s a new day and no one cares what happened yesterday. As you can tell, my branch is a small one. Once in a blue moon, it’s busy enough for three bankers but on average, and histroically, it’s always been a two banker branch. And guess what management did? They got greedy and thought by hiring another banker we could maximize our opportunities here and create the traffic needed to make this a top performing branch. Guess what happened? It back fired on them, and instead of better results, it went the opposite and the numbers have been flat and in some month have declined along with morale of all employees. With three PB’s in this little branch, we will sit here for hours sometimes just twittling our thumbs and hopeing for customers to come through the door. When they do we fight to grab the new customers first. We’re also fighting for incoming calls as that’s the bread and butter of this office. With all the free time, management expects us to make dials so they give us crappy phone lists to call on to pressure customers to come in for an appointment so we can discuss other products and services we can sell them (checking accounts, credit cards, online bill pay, and loans). The ultimate product expected of you to sell is checking accounts so be ready to offer it to all customers and their families and friends. Don’t forget, we have no fee free accounts. There are requirements and depending on the economic geographical location of your branch, you might have the majorioty of your customers living right around the poverty level where they won’t be able to meet most of the requirements for a free account so you have to be able to explain the reasons behind the fees and why we charge for an account. ALSO, and most importantly, don’t plan to work here long term as a personal banker. As technology increases, the need for PB’s will diminish as less and less people will come into the branch and as the branch slows down, be prepared to call out to harass customers about a petty checking account or a credit card to further put your customers in debt. There are deposit friendly ATM’s that do just about everything a teller can and they’re actually rolling out touch screen tellers in branches. It’ll probably be years before we see a mass movement to these things but when I say years, I’m talking about 5 years or so. Now how can you build a career on a timeline like that? And even if that barrier wasn’t there, the major barrier to management is by the tune of how brown your nose is combined with how much of your soul you are willing to give to Chase. When you have bought into the corporate brainwashing only then can you advance.

    I could write another page or two about why this company is what it is but I won’t go any further. Good luck to you all. If you can, avoid working for any big bank. Do your research before you accept that position. Banks are not the only companies treating their employees like crap. Many, many of the fortune 100 companies have nasty reputations with how they treat their employees, so due you due diligence and research the company and find out how their employee’s feel. As for Chase, if you just goolge “working for chase” you’ll find a day’s worth of reading that’ll tickle your fance. In less than 3 weeks, I will be free from this nightmare. Thank God. He is good! God bless!

  36. DONTworkHERE

    And yes, I agree, my attitude and energy has depleted over the couple of years I’ve been here. I feel like a jack a$s all the time. When I get home I just want to curl up and do nothing. Many days are like that so be prepared to fight that feeling of depression and anxiety as well. You will have to balance it out with things you love to do. Hopefully it’s not drinking because you may end becoming an alcoholic, LOL. I joke, but seriously, if you’re entrapped by this company at the moment, know that there is light at the end of the tunnel. In the mean time, do those things you love to do be it music, video games, working out, fishing, etc… but most importantly, spend that QT time with your family.

  37. Lonestar

    It does bring a smile to my face knowing they got sued last week by the Attorney General of New York. I know, I know… It had more to do with the customers they obtained from Beahr Sterns, but the principal is the same. They micromanaged and forced employees to force products down customers’ throats. And now they’re going to pay for it. It may be pennies to Chase in the grand scheme of things, but it definitely sends a message.

  38. DONTworkHERE

    Typo/grammar apology. I typed the post while twiddling my thumbs. I apologize for all the mistakes and typos. It was typed faily quickly with mayb one read over. Again, I was twiddling my thumbs ;)

  39. Lonestar

    And another thing… (I have no reason to pull any punches). If your last name is Martinez, Rodriguez, Gonzalez, Garcia, etc; or if your skin color is darker than a light tan… don’t expect to move very far up the ladder. I found that there were VERY few minorities above the retail branch level. Check it out for yourself.

  40. Chase Employee

    So I read your entire post, and I can see every single point you make. I can see how you werent satisfied in your position, how you felt pressured to make sales, and how you felt like you werent making nearly enough money for the job you were doing.
    That being said, you were clearly a terrible employee. The idea behind chase is that you HAVE to buy into the concept completely. If you don’t truely believe that you are helping make a difference in peoples lives, helping them save or make money, or saving them time, then YES you would feel like you were wasting your time.

    Each of your points has a counterpoint which of course you ignored. Working the lobby is NOT supposed to be done for every customer that walks through the door. The idea is if there is a line of customers, and you have an avialable runner, you can pull someone from the line and get their transaction run quicker, while at the same time being able to identify other ways to help that customer. I have worked the lobby and pulled a customer that was in the wrong account, getting fees, paying a ridiculous rate on their mortgage, had an incorrect address, returned mail…..all things I was able to help with ONLY because I pulled them from the lobby. If you truely have faith in what you do MOST of your customers will appreciate you helping them out.
    Also, if you approach a customer and they seem like they don’t want to sit with you, DONT DEMAND THEY COME WITH YOU! That would dramatically lower your anxiety about sitting with a customer that didnt want to be there. You have to read body language and if a customer is stand offish, greet them and let them know someone will be with them shortly.

    Those “call lists” you were complaining about, allow you to find customers who are paying a stupid high rate on their mortgage, and get that rate lowered. Don’t you think customers would appreciate having a lower interest rate?

    About getting micromanaged. You clearly never bought into the chase mentality, you questioned their methods, their practices, their sales techniques….everything….so of course it was hard for you to be any good at your job. You only get micromanaged when you are not doing your job right in the first place. If you used the right words, asked the right questions, and identified every oppurtunity to help a customer you wouldnt have a manager breathing down your neck all the time. Your managers clearly didn’t have faith in you to do your job so they kept a constant eye on you.

  41. richarrd

    I am too a PB for chase. I use to work for Sprint and walked into a local branch. I sat down and talked to PB/Small business banker and she told me to consider working for Chase. So now I do and it pays better than my old job but im tired of this. My only problem is I dont know where else I can apply to that will be a step up in salary and overall job experience.

  42. Lonestar

    I love the term “buy in.” As a CHASE EMPLOYEE they want you to “buy in” but what they really mean is “sell out.” You will be micromanaged even if you’re a top producer. You will be forced to bring people in your office even if they don’t want to.

    Not “buying in” doesn’t mean you’re a terrible employee. It just means that you can think for yourself, and they don’t like that. They want you to be a mindless corporate zombie like them. And when they notice that you are a unique person with unique traits and a unique personality, they pounce on you immediately and try to get you to conform.

    They were the biggest bunch of bullies I ever met in my life. They definitely did not like me sticking up for myself. That’s why I don’t work there anymore and that’s why you should seriously consider not being a CHASE EMPLOYEE.

  43. Joanna Ramirez

    I hate chase bank and even more now that I found out it treats its employees like shit….no wonder all the reps we talk to on the phone have no idea what the hell they are doing!! They should sue chase bank for making them mentally retarded. Yes we all have to put food on the table and a roof over our head but in the end is a job like that worth it. I left a corporate job to pursue something I knew wasn’t going to pay as much and I surprised the hell out of myself by making ends meet with a smaller salary. If you died tomorrow did you really live or just spend day after day making money for some dick who doesn’t care about you. Chase is the worst bank ever and after reading different stories about their banking processes and lack of help for the American people they should get the hell out of the U.S. for screwing the hard working American and throwing them out on the street-who do they think they are anyway? I hope people keep suing them and the day that they go under I will laugh my ass all the way to another bank!!!!!!

  44. Aleeza

    Ok, so i would like to get into Banking——- If chase sux, then which back is a good bank. I recently applied for chase for the personal banker’s position and they declined my interest. But then, if every bank sux which bank is a good bank to work for?????

  45. admin Post author

    Just about every credit union is exponentially better than the big banks. Not just for their customers, but for their workers too.

  46. Maisy

    You should try working as a processor. Mortgage processor…thank you to the author of the original post… I have been “apart” from Chase for a year and a half…yet still have NIGHTMARES probably three nights a week. I worked at the “compound” in Columbus, it is a factory in disguise as a really huge office building. People are sheep there. They think Jamie cares about them. I unfortunately was somewhat intelligent. (Fortunately), but now am scarred for life for working at another bank (which was my life for ten years prior to Chase) . Chase is evil. Jamie is the Devil. Work there…. you will figure it out. No, really….he is the Devil.

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