Chase Bank Tried To Steal This Website!


(Just an update – Chase Bank has responded with the exact same email as below, on March 18th. Once again I had to tell them to put it in writing. The saga continues…) So, I guess they didn’t know what I meant by “send it in writing”. They took that to mean “send another email, but this time demand that I turn over this domain name and website to them”. I shouldn’t be surprised, their customer service tends to react the same way, with what some would consider borderline retardation.

So after the first email Chase Bank sent trying to threaten me in which they said, and I quote “Our firm does not object to your ownership of chase-sucks.com”, they go on in this email (sent less than a week later) to demand not only the domain name, but the website content as well. Wow – what changed? It’s kinda like how they just magically change people’s interest rates. I guess they didn’t like me posting their email to me on the internet for everyone to see. Boy, they’re gonna love this then! Here is the 2nd email they sent, in full:

JPMorgan Chase & Co.

We are writing on behalf of JPMorgan Chase & Co. and its subsidiaries (collectively, “JPMorgan Chase”) to you, as the registrant of the Internet domain name chase-sucks.com.

JPMorgan Chase has well-established rights to Chase, as its trademark for banking and financial services. JPMorgan Chase’s trademark rights in Chase are based on the long-standing and extensive use of Chase by our firm or its predecessors. JPMorgan Chase owns trademark registrations that consist of or contain Chase.

Our firm has determined that its rights to its famous trademark Chase are being infringed by chase-sucks.com and by confusing content that appears on the website located at this domain name address. If you believe that your use of Chase at chase-sucks.com has been authorized by JPMorgan Chase, please specify the source of this authorization and the date on which you received it.

If you have not received such authorization, our firm demands that you immediately take the following steps:

-Discontinue all use of chase-sucks.com.

-Unlock the domain name registration and send the applicable authorization code to us at brandprotection@jpmchase.com, so that we can transfer the registration for chase-sucks.com to JPMorgan Chase’s account. (~emphasis mine)

Please do not open a new account for chase-sucks.com in response to this demand.

JPMorgan Chase would like to resolve this matter amicably if at all possible. Please respond in writing to brandprotection@jpmchase.com within ten days from the date of this message. Otherwise, our firm will assume that you are unwilling to comply with this demand. In that event, JPMorgan Chase will take all steps that it deems necessary to enforce its trademark and other legal rights.

JPMorgan Chase looks forward to a prompt reply to this message.

JP Morgan Chase Brand Protection
301 N. Walnut Street
1CC – 17th Floor – DE1-0175
Wilmington, DE 19801
Fax: 1-302-282-3001

I suppose I’ll be sued – although they don’t have a leg to stand on. I’ve already begun to prepare my motions. This will be fun.

52 Comments

  • Hello to all of the Chase Bank haters out there… I posted an anonymous letter a few months ago, and now I’m back to follow up… only this time without a job!! I was told by my manager that I had until 2PM a few weeks ago to hand in my resignation, or I would be terminated… why you ask?? BECAUSE I HELPED A CUSTOMER.

    I had a customer come in that had $1,400… yes $1,400 in overdraft fees. Where as most banks have a cap on how much they can charge you… not Chase.

    Chase encourages us to encourage everyone to use their debit card until it’s worn out. Yet, when you have no money left in your account, they still let you use it… The reason being, it’s $35 each time you use money thats not in your account!!

    I had a customer come in on the brink of tears. This wasn’t the first time Chase charged him overdraft fees. Only this time it was $1,400. He wanted to close his account, and write a letter to the New York State Banking Commission (which is what I recommend everyone on this site does to their state banking commissions). Being the good employee I had always been told I was, and how “valuable” I was to my branch, I figured I’d do what they taught us in training and say “What can I do to help you, and prevent you from closing the account” The customer said he would keep the account open if I waived some of the fees associated with the account. His whole paycheck for 2 weeks was gone when they charged the fees, and he couldn’t afford to pay his rent for the month. At that point, I refunded $200 worth of fees, while the bank YTD had charged him over $2,000.

    Chase actually has it in the systems; a calculation showing how profitable the bank is over each particular customer and household. (I recommend any customers go into a branch and demand to see how much they;ve made off of you) We were definitely profitable with this one, so I had a “justified” reason to waive the fees.

    Either way, my branch manager came over to me and asked me to explain the situation, and without hesitation decided to give me until 2PM to pack my desk up, and either resign or be terminated.

    I had worked for Chase almost 2 years, won awards from the company, never been written up, and have had customers write the company to tell them how great and unlike everyone else my service was. This made no difference… I lost a multiBILLION dollar bank $200 on a customer who was going to close his account, because he was dissatisfied. Yet, I satisfied him, the account remained open, SOLD him overdraft protection which EARNS the bank $300 and lost my job for it!!

    I wrote my first post a few months ago while I was aggrivated with Chase. This time I sit here typing unemployed for providing customer service, and will gladly answer any and all questions you have about Chase, and how much they suck.

    Since I have written my first letter I had many arguments with management there about the service they expect us to provide, and how horrible it is to be a customer there, and was told each time that if i didn’t like it… quit… I have never seen a company that is set on making the customers feel miserable and trapped. Upper management seems to get off on making the customers feel like they need Chase. They will charge you a fee for something, make you feel horrible about it and then throw it in your face that Chase is a strong bank, and sell you something else… It is unethical… especially in these economic conditions…

  • What a shame, but it makes perfect sense that you would lose your job for helping a customer. Helping customers is not what Chase is all about, so you had to go. Best of luck.

  • Yes, Chase does suck. According to the BBB site, they rank as a D-. Chase, all they want to do is make money and screw those who do have any money. It is true that you can see how much profit the company makes off each account. I know, I have seen it and used to work for Chase.
    I have a former customer who is suing Chase for Verbal abuse from a mananger.

  • THE ONLY PURPOSE OF CHASE BANK CHASE BANK IS TO MAKE MONEY AND SCREW THE PEOPLE…. CHASE BANK THE WORSE BANK

  • Chase bank the worse bank. you screw people with the approval of OBAMA’S GOVERNMENT, SHAME ON YOU

  • In response to ANT3982 comment.
    Let me give a curse to that branch manager who terminated you.
    Let that chase manager family goes bankrupt.
    i need to do at least this much against that bank.
    Thank You,
    Keep it up Chase Sucks.com

  • Please Owner of this site never give up your effort to put down this bank from the business. They might try with money to buy this site, but please do not accept it for the millions of people hurt by this bank.
    There is a one day, millions of customers wake up and withdraw their money from the chase bank and it will fall definitely.
    CHASE- Cheating Hacking Account from Someone Everyday.
    I will send this site links to everybody to read and encourage to cancel their accounts.
    Chase Bank Sucks!

  • Is it just me or does every large bank employ Brainwashable Romper Room types as Managers. This company is the absolute worst company I have ever worked for in my life. From what I’ve seen, the Customer, is their last priority. It’s kind of a trickle down effect, let’s make our employees miserable, so that they can in turn treat our customers like SH**.

  • Chase wound up winning a judgement against me after I refused to pay the $10k they said I owed to them(Over 2/3 of which were fees). Then once they figured out that I didn’t keep money in a bank account they could touch they started garnishing my wages. Stupid f*$&s didn’t realize that I get a new contract every year and when that happens all of my financials reset. So, they wound up getting 2 months of garnishment out of me. Wonder if they realized they’re not getting any more money yet?

  • Chase has acquired WaMu for just over $1B whereas WaMu assets were in excess of $300B thanks to Wall Street buyout program courtesy of tax payers.
    Before and during this takeover, all WaMu account holders have been promised to have their accounts and their privileges grandfathered in and have unconditional continuance.
    One and a half years later my wife and I get a letter from Chase stating that it’s about to institute a monthly fee to our otherwise “free” checking accounts unless we satisfy their demands, i.e. maintain no less than $1500 and/or have a direct deposit. This has effectively abolished their promise to keep our accounts free of fees regardless of minimum balance, etc.
    We’ll be both closing our Chase accounts next month and will never deal with Chase again. Truly hope to see this bank go under.

  • Keep up the good work. Try not to let that crappy company get away with anything. If we keep logging into this site maybe you can keep it going. I log in once a week or so to try to help drive traffic here.

  • Thanks for the words of encouragement and all the help. You guys are the reason I’m able to stay a pain the ass for Chase.

  • @ntrinsic – I just got the mail about the “Chase Total Checking” program that basically poops on the whole grandfathered in ‘free checking.’ I’m leaving Chase too. Shame, because I loved WaMu.

    And to Margaret Bernal up there^^
    – Let’s not involve Obama in everything that pisses you off. The GOP contributes to far more unethical financial practices than any single president. Politics surely play a part in the current state of corporate [ir]responsibility, but blaming Obama is lazy. Stop it.

    I don’t know if we’ll ever have real *transparency* in the financial universe, but people abandoning Chase is a good first step :)

  • As long time WaMu customers, who enjoyed no fee checking on our accounts, a good interest rate on savings and CD’s, and the ability to have access to our funds, being small business owners, we, like many others, are sadly saying goodbye.

    Mr. Dimon, Chase CEO, is, well, literally, chasing us away.

    And, he will be chasing away many others with these fees, thanks to the financial regulation bill just passed by Congress, which now limits investment profits Chase and other large banks earn, meaning they can keep fees smaller or not impose them on customer accounts.

    Folks, the Good Book says it all, and we need to pay heed, especially at this Christmas time of giving:

    “The love of money is a root of all kinds of evil, which some have erred after, and pierced themselves through, with many sorrows”-

    I Tim. 6:10

    And, the man who warned about overreaching government regulation, though well intended-

    Ronald Reagan.

    “Government is always the problem, and never the solution”

  • RIDICULOUS!

    Chase: We want to shut your website because you give people a forum to talk negatively about our shady habits.

    You: Yeah…like that’s gonna happen.

    I LOVE IT! Keep up the good work :)

  • Thanks for the encouraging words.

  • I filed BK…. owed Chase about $40K on CC’s. Fuck you Chase, you ain’t getting a penny out of me. Closed my checking there too recently. Fuck you Chase bank. I curse the entire company with the worse Egyptian plagues. CEO Dimon eat shit!!!

  • Yup, I work for Chase. They don’t care about their employees or their clients.

  • We were happy Washington Mutual customers before JP Morgan Chase aggressively staged its opportunistic takeover of that wonderful bank. We then reluctantly became Chase customers by default. We noticed an immediate shift whereby we were treated like garbage by Chase. They demanded a long laundry list of very personal information from us, asked to see our driver’s license and scan it, etc. at a level which I’ve never encountered, in a very nasty way. The rates are lame, and the penalties and fees are high. The staff are snippy and pushy and act as if you’ve come in the door and prostrated yourself before kings. Even the expensive refit of the bank’s premises left over from WaMu and designed for comfort and human interaction was scrapped and redesigned to change the power dynamic. It felt like the Twilight Zone in there. Since then I changed careers and my pay is going into a military credit union that has a long history of serving its shareholders with dignity and respect. My wife is shopping around for a new bank right now- one that doesn’t stink like corruption and financial fascism, like Chase does.

  • Yes, I was just screwed by chase today! I cancelled my online car payments that were 3 months ahead because I traded in my car. Just last night they pulled 663.39 out of my Union Bank Checking account and the customer service person in India couldn’t find it!!! I now have to file a complaint to get my money back!!

  • WHAT A RUTHLESS COMPANY TO WORK FOR AND BANK AT. I AM FILING A COMPLAINT WITH EEOC TOMORROW FOR WRONGFUL TERMINATION. PHOENIX AZ.

  • Closed my account over a one dollar overdraw…..They tried to overcharge charge $15.00 plus the dollar….Putting me in the -.i went in the chase bank….Got loud and would not leave….Other customer perked up when i spoke of posting on You Tube how Chase steals off the poor,by penalties they approve…They then corrected the problem quickly to get me to leave…i had been Red Flagged before over the Free Rewards Program,Thats 27.00 dollars a year…And the free checking i had? 12.99 now a month…Bastards… I closed my account Fuck Off chase Bank…

  • Chase is scum. Even dealing with them on a personal level it’s easy to see through their shady practices. How can a business like this survive?

  • I got sick of this company and all the tricks they pull to steal money from their customers. I won’t do business with them anymore. I closed my accounts last month and Mom closed her’s today. They were charging free $12 service fees on a free checking account she opened with WaMu. When she closed her account, they asked her questions about my wife and I. WTF? We weren’t even on the account.

    On multiple occasions they sent me emails, only they couldn’t spell the address right. No idea who was getting those emails.

  • Great to here folks getting out.

    I woke up a few weeks back and I am in the process of closing my account and taking my business elsewhere.

    I like many, have experienced their customer service. Say no more.

    I feel good that I have 3 other work friends looking at their relationship with Chase.

    Keep this web site going.

    I shall add it to my favorites

    Chase does SUCK!!!

  • Chase is the absolute worst financial institution ever. They will
    eventually fail, as long as they continue to screw their source of money..the clients. The American government is owned by Wall Street (JP Morgan…) so in order to end this madness of fincancial tyranny we must educate people on why banks are given this much power….because we elect politicians who are in JP Morgan’s pocket. These idiots took a bailout of OUR money…but give nothing back to US? Enough is enough! I will definitely do what I can to support this site!

  • Not only do they charge am overdraft fee, but if you take to long and I am not sure how long that is to get money in your account, they charge you an extended overdraft fee.

    Chase-Sucks, keep up the good word, I am now the 3rd customer I know that has closed accounts with Chase and walked away!

    Keep up the good work!

  • @admin I know I’m going to seem like the devil to this site but have you ever considered that maybe you should have spoke to a supervisor before you just refunded the fees? I mean he shouldn’t have been spending money he didn’t have anyway right?

    And WaMu was a great bank, I was a customer for 6 years until I moved but if WaMu was still here today it would be just as dominating as CHASE is today because that is the nature of banks today. When it was named BankOne or 1st Financial it didn’t have nearly as many complaints simply because it was a different time.

    As a CHASE employee, (I promise I’m not biased!) and a former Bank of America employee and current customer I can honestly say it is the same everywhere. Every bank has $35 NSF fees and makes millions of dollars off your accounts. but in this day, where banks are closing left and right, its about staying alive. They aren’t the 2nd largest bank in the country for nothing and they are growing while while the neighborhood bank that “wants to make the customer wealthier” is closing its doors.

    Yeah it sucks and your probably better off stuffing our hard earned money in a shoe box but can you imagine life without a debit card? Like food and gas prices we have to grin and bear it and hope it changes.

  • Responding to the person that got fired for refunding fees: It’s management’s position to waive fees, not a banker or teller.

    The customer KNEW he didn’t have money. If he had fees of $1,400, that means he swiped his card 40 times after he ran out of money. With mobile banking, online banking, and ATMs all over the place, as a customer, it’s your responsibility to keep up with how much money you have, or don’t bank at all! Besides, all the fees are presented at account opening.

    You should’ve been fired. You weren’t doing your job correctly.

  • I am finally done with Chase!! Hooray!!! I went into the bank and a woman asked if she could help me. I said I wanted to close an account. She asked. “You don’t want to open one??” Like, she was surprised. I said “NO…….CLOSE.” She started to get pushy. When I sat down with her and told her I was there to close 2 accounts, she tried in every way she could to manipulate the accounts so I wouldn’t have to pay any of their service fees. She even tried to tie my accounts with my husband’s business accounts. What has his business got to do with mine?? She even called someone over for help. I just wanted out!! They didn’t seem to get it!!

    Chase had sent letters out saying any small business account had to have a minimum balance of $7500.00 in it AT ALL TIMES or there would be a $25.00 a month service charge. Are they kidding?? So, now they are in the hostage business. Holding your money hostage, or else they will charge you. And, the you know the split second your balance goes to $7499.99 you are going to get screwed for $25.00…..They will just take it out of your account with NO money returned…. even if you desposit money that same day.

    I closed BOTH of my accounts and went to Capital One. I got FREE business checks, a check stamp endorser and FREE checking….with no minimum balance.

    My husband also closed his business account (And, he has a much larger business than I do.) He opened 3 accounts there. They couldn’t have been nicer. They even went to his office to do all the paperwork with him and gave him a line of credit for his business.

    So, Chase can whistle…….I hope the rest of the world follows suit and dumps them. They SUCK, beyond belief. The government bailed their sorry asses out and they still screw the little guys. Yet, somehow all the big wigs got 7 figure bonuses. That’s a fact!!

    I tell everyone, I can, about their devious and criminal practices, and send them to this website to read other posts about Chase. Several of my friends have also left Chase. Spread the word to everyone. You’re doing a public service.

  • I work for Chase as well, and i agree that you shouldn’t of refunded fees when you know that’s not your call to make. You’re just bitter you lost your job. Sorry.

    && to all the complaining (ex)customers:
    Chase teller above me is right, all these rules and regulations are presents to you when you open your account, so it’s your fault for not reading what would happen if you over draw.

    AND it was your responsibility to choose your overdraft protection coverage.

  • Welcome to America folk’s. The bank’s here are professional government supported pickpocket’s. Nothing in the fine print is to your advantage. Read It! Wealth in America is achieved by greedy scheme’s not hard work. I hate Chase Bank as much as i hate any thief but stealing is totaly legal by bank’s here. Someone here said not to blame the president for the way thing’s are, but you can thank him for it. Bank’s are a nesessary evil we all have to “monitor” for accuracy. Like having a thief living in your house.

  • Sorry that all the people in chase feel the way they do about their customer service policies. Here is the thing no longer are these people looking to be helpful investors. It used to be that it was their job to make sure that your money was being best served. This was the deal. They get to do business with the money that we loan them to use for their dealings. We were in some respects partners. Now it is something of what would be considered a horse of a different color. They no longer adhere to business codes they write them. I despise the fact that i have to pay so much money to get to my money. The ridiculous fees. The more money you have the better you are treated. That would not be so bad if the bottom wasn’t being fed off of ultimately. Making the poor poorer.

    So I can argue all of these issues about fees and such and believe me it would get nasty.

    But I rather talk about moral structure and the concept of too big to fail and how they profit off of leaking our information or going crazy with sending out debit and credit cards by default to the point where they were being taken out of mailboxes or fraudulently acquired but the bottom line is your credit gets screwed and they are the ones who profit from even this by your score going down and interest rate going up. The same with the mortgage refinancing and the modifications that were suddenly taken away and they were told to pay an arrears of 19,000 dollars or so or default. Or to default in order to qualify for a modification.

    To think I would expect a phone call to advise me that my balance had went to a point that I was being charged a fee for not having enough in the account that I was talked into in order to get some special treatment. ie waived fees or linked accounts whatever who knows and why it should not be their job to look out for our benefit is absolutely beyond what i can stomach anymore.

    My mother was Vice President of Manufacturers Hanover Branch 052. I have seen the disgust and greed at the time of the S&L collapse continue to grow into something there has never been a word invented for.

    Sorry needed to blow off some steam. As for those loyal chase idiots your time has come and it is now there will be a dismantling of the “OFF THE TABLE ATTITUDE”. There is no room for the win win shananigans of chase or any of the same. Back to the hand shake and the chase people and others behind bars to make our streets safe again. Let’s Roll!!!!!!!!

  • I have been one of the people who were recently invaded int he SOE hack attack. I learned of a new kind of security with Mastercard the secures a new number to use on online purchases. It is called secure code.
    Now of course with my personal information being stolen and probably sold to other criminals it is my job to make sure I have double indemnity on securing me and anything I do whether or not there are other securities already provided or not.
    I looked up this secure code option and Chase does not support it as well as the bankers do not even know what it is.
    Now I have noticed that other banking institutions who have it don’t know about it either they still have the option for it. Chase looked at me like I was crazy for wanting more security and when I said I am going to have to move my account elsewhere if you guys don’t support this new kind of security one of the bankers looked at me and said have you looked around to see if other banks offer what we do?
    So here is what I found out not only are there other banks that offer what they do but they also are signed up with secure code so they even offer more.
    I would have to agree with the thing about if he knew he was broke he should not have continued using his card which incurred those fees but banks have always worked with people when they make some stupid mistake that now they need to learn from and not repeat it and IMO $200 out of $1400 was reasonable, however things like that should always be cleared through a boss first.
    I know your intentions were all good but there is always someone higher to answer to in a situation like that. Although I do get the feeling as to how I have been treated this week when I tried to learn them as to what secure code is I was not credited enough for letting them know and they did not treat me like Wamu always did. I don’t think they would have worked with the guy and a good intitution always works with people.
    When it was Wamu my sister incurred some overdraft fees and because she was so prompt about getting the money into them right away when she found the error they worked with her and took some of the charges off.
    I do not get the feeling that someone from Chase would do that just because someone did not catch a mistake they made like that one.
    I do see now that I am actually having to deal with the bankers which I did not have to deal with until now that the atmosphere and how you get treated has most definately changed and for myself I will not stay with a bank that does not make sure I have access to any and all security of myself and my information especially because I am at high risk and am doing everything in my power to keep them safe as well as myself by getting this extra security and by not getting this security they are leaving themselves as well as their costumers vulnerable to hackers.

  • I agree with the fact that Chase Bank Sucks!
    After loosing my son Chase had ripped me off for over 500.00
    Obama bailed out Chase with my tax dollars and they use it to screw me over at a time of loss.
    Well with gas hitting 4.00 a gallon again maybe Chase will finally fail and fall flat on its ass!
    I hope every single taxpayer in the USA screws JP Morgan Chase over!

  • chase stealing from my business savings account:

    $20 insufficient funds fee … for being dumb enough to believe the teller. I am supposedd to know (better than the teller) how much money is there. But … its a busisness account, must I take the customer’s word for what was paid in? I cannot verify from you? Ok .. I got this back. what I never got back was:

    20$ insufficient funds fee … after chase pilfered my account to give money to their friends the account ran dry. so they stuck me another $20. for several months they pulled $10/month out of the account and gave it to some company I never heard of (THEIR FRIENDS). arent’t you supposed to have a written release to make withdrawels from my account?? well, they had to look into it. The unauthorized withdrawels were replaced.the $20 fee was not. guess some people deserve to have their money stolen.

  • there! read the scam pitched by the chase teller in the post above. YOU ARE SUPPOSED TO KNOW HOW MUCH IS IN YOUR ACCOUNT. they do what happened to me, lie to you and tell you there is more. How much money I got? $380 says the teller. Can I have $370 of it? sure! says the teller. You actually have only $360 and they just made $20 suckering you into an overdraft.

    Read what the Chase teller wrote above! the sleezebag is convince pulling this scam is the right thing to do!!!!

    Anybody NOT receiving a chase paycheck feel as she does?

  • Insufficient funds activity with a saving account, this is an oxymoron. I think the cops would belly-laugh.
    The only people this makes any sense to is a Chase employee. ITS UP TO YOU TO KEEP UP WITH YOUR BALANCE, this is the scam. They have no legal requirement to provide this information??? Plus, accidents happen and Chase gets an extra $20 …. well darn. Too bad THEIR accident doesn’t cost them $20, it costs the customer $20. Only one side is penalized for error. How fortunate for Chase sleezbag Bank.

    I think we all see what we are dealing with. What are the people in our Justice Dept. getting paid not to notice this?

    I will now take a break from posting.

  • Just noticed Chase has been stealing 10.00 per month for 3 months now from my checking.
    I never received any notice via mail or phone.
    They call it a ‘service fee’.
    I will be closing the account and going to a credit union.

  • My problem is with the transfer fees. I have been charged $72 for my extra 6 transactions in the past week. I don’t remember being told about this setting up my account. I didn’t get a notification or anything.
    I wish I could leave. I’m a minor, and not a lot of people offer teen checking.

  • Here is another example of typical Chase stupidity. They can’t even train their employees what their own checks look like!

    Jailed for cashing Chase check at Chase bank
    http://www.king5.com/news/125105599.html

  • After saving my branch $20,000, I was falsely accused of stealing $200. The next day I handed in my resignation letter and was told at the end of my shift that it was my last day. I was never given a reason as to why I was let go early, my manager didn’t even speak to me. I now hear they’re spreading rumors about me to our customers in the building (they are located in a country club) which are clearly false. I was with the company 4.5 years and I regret everything I’ve ever done for them.

  • I agree somewhat with what people said. I think the customer should always be treated with respect and sometimes in a large organization some people might not feel like that happens acroos the country. But there are a lot of things that I dont agree with:
    1) The goverment bail out Chase. That is not the case, people should do research before they comment on that. Chase was forced into accepting money from the goverment and they were one of the first banks to pay it back. The reason is explained if you do research.
    2) Overdraft fees: Every bank charged the same way and now they have changed the policy. But if you have 1,400 overdraft fees, whose fault is that? Who should be keeping track of your account? Why do we always try to blame other for our actions. I understand if was 150 dollars but 1,400? WE need to educate people and also be more responsible. We always blame the goverment for what they do or banks but what about our actions. If you had someone inyour house living and eating for free, how long would you support them before you ask them to move out? and if you do are you the bad person or maybe they should consider doing something for themselves. I am not saying Chase or any bank are perfect but we have to take some accountability.

  • To your first point, everything isn’t as it seems. Chase Bank didn’t pay back the TARP funds they received out of the goodness of their hearts, or because they felt obligated to do so. They paid back the TARP funds early to avoid the regulations that they were going to be forced to accept. By paying that money back, they enabled themselves to continue with many of the same practices that got our banking system into the trouble in the first place. There was a really good article in the New York Times about it here: http://www.nytimes.com/2009/06/10/business/economy/10tarp.html. Essentially, they paid back the money so that they could continue to legally screw their customers for years to come.

    Your second point essentially says it was ok for Chase Bank to manipulate purchase dates in order to extract extra overdraft fees because “everybody else was doing it”. Not every bank was doing that, and to justify that type of behaviour by saying it’s ok because they weren’t the only ones doing it is sad. I learned that when I was 4. Bad behaviour in others in no way justifies your own bad behaviour. What they did is now illegal – think about that. If they did it today, it would be called stealing, but a few years ago it was legal, so we’re supposed to excuse it? Not a chance. Chase got as big as they are off the backs (and wallets) of their customers, and violated laws, human rights and common decency in the process. This website will never allow that to be forgotten.

  • I love this site! Keep it up. We are WaMu customers who got trapped with Chase due to having a mortgage through WaMu that included terms of having to keep a checking account with WaMu and allow our mortgage to be automatically deducted from the account each month. We had already had bad dealings with Chase due to their practice of charging interest on interest of interest of interest of ect (you get it you can never pay off your credit card) when we walked in asked for the payoff amount on a credit card and paid it off right there in the branch that day we subsequently got billed for 3 months for interest on interest on interest. We finally had to overpay the account in order for them to stop charging interest on an account that had been paid off and then wait for a refund from them. We complained to everyone who would listen and it did not matter. Chase is immune to every law out there apparently. We quit banking with them but have to keep an account and put enough in it to cover the mortgage each month and now becuase of that once the mortgage drops below a certain balance they will start charging us $13/month to keep a checking account open that they are forcing us to keep open. How is this anything other than extortion? I hate Chase. They are pure evil.

  • I’M A FORMER EMPLOYEE AT CHASE. I BUSTED MY BUT TO GET LECENSED BECUASE I WAS EXPECTING TO MAKE IT BIG. NOT ONLY WAS I THREATENED THAT IF I DIDNT PASS I WAS GOING TO GET FIRED. I STUDIED AND I PASS ALL THE EXAMS ON THE FIRST ATTEMPT. I WAS DISSAPOINTED WHEN I STARTED WORKING FOR CHASE. I WAS PUSHED TO SELL UNECESSARY CHECKING ACCOUNT AND SOMETIMES EVEN HARRASSED BY MY MANAGER , I WAS TIRED OF PRODUCT DUMPING AND DEALING WITH PEOPLE WHO DONT EVEN HAVE PROPER DOCUMENTATION TO OPEN AN ACCOUNT AND THEN BEING PLACED ON ACTION PLANNS THATS PURE BS I HAVE TO MUCH INEGRITY. CHASE TREATS THERE EMPLOYEES LIKE SHIT AND THATS WHY BANKERS ARE NOT CONSISTENT .NOT ONLY THAT BUT JUST TO KEEP UP WITH YOUR PVC TAHTS BS TOO THEY WILL RIP YOU OFF WHEN THEY CAN,CHASE SUCKS I DONT RECOMMEND WORKING THERE, AND THERE WAGES ARE CAPPED. I WAS NOT FIRED I RESIGNED WITH A TWO WEEK NOTICE I GOT A JOB ACTUALLY HELPING PEOPLE IN THIS MESSED UP ECONOMY MAKING TRIPLE THE SALARY . CHASE PAYS THERE INVESTMENT MANAGERS 6 DIGITS WHIL EBANKERS AND INVESTMENT BANKERS MAKE ALL THE EFFORT AND ARE THE BACK BONE OF THIS COMPANY . MANAGERS HAVE POOR TRAINING AND NO MANNERS THEY PUSH THERE BANKERS . ALSO TO ASK FOR HELP AND TO GET A RESPONSE YOU HAVE TO WAIT DAYS. MANGERS DONT DUE SHIT THERE. I LEARNED MANY VALUABLE THINGS WITH CHASE AND THAT IS NOT TO TRUST IN ANY BANK ESPECIALLY CHASE THERE FEES ARE RIDICOULOUS AND FOR WHAT THEY PAY THERE EMPLOYEES THATS BS

  • OVERDRAFT FEES ARE CUSTOMES FAULTS I AGREE BUT . WHY DO WE PUT MONEY IN THE BANK? BECUASE WE HAVE SECURITY AND ADMINISTRATION . THE BANK SHOULD NOT ALLOW THIS TO GO THROUGH THEY DO IT FOR THERE OWN PROFIT BECUASE EVENTUALLY THE CUSTOMER WILL PAY AND THATS WHY THIS ECEOMNY IS FO F#### UP BECUASE OF FREEDY CORPERATIONS LIKE CHASE. BANK OF AMERICA DOENST DUE THAT, THEY DENIE ALL YOUR TRANSACTIONS IF NO MONEY . NOT CHASE THANK GOD THEY CAN CHARGE ONLY 3 NSF PER DAY IF NOT PEOPLE WOULD BE BROKE.YES BANK PROVIDE ALERTS AND INTERNET WELL NOT EVERYBODY IS TECHNOLOGY SAVY AND SOMETHINGS ON ACCOUNTS POST DAYS AND WEEKS SOMETIMES AND THEN CHASE BACK DATES ALL THE ITEMS AND THEY SCREW NOT WITH ONE BUT WITH 3 NSF .,TAHTS BS

  • I am a Chase Retail Banker and trust me when I tell you that Chase’s agenda is to make and/or force a profit by any means necessary regardless of how it affects their clients. They have strong political ties, deep connections, industry alliances and well paid lawyers that allow them to treat their clients and low level employees like crap and get away with it. Most branch managers are incompetent fools that are hard driven by moronic district managers to meet quotas in checking accounts, savings accounts with new money, credit cards, loans and investments in hopes of getting a year end bonus or potential career advancements if they follow the directives of their superiors.

    Some Chase manager can’t read or write properly, as Chase purposely recruit extremely aggressive, very submissive, susceptibly greedy, corrupt and easily manipulated spineless people to manage the branches in order to force-feed their employees the unethical selling techniques and shady practices to be used on unsuspecting customers in reaching their set agendas and forward the extortion of money from their customers. They attempt to robotize all branch employees from tellers to bankers, financial advisors to assistant branch managers in an effort to squeeze every dime out of every customer they come across, every time on a daily basis. Most tellers, bankers even assistant managers are EXTREMELY unhappy and the ones that see no problems with the systematic dictatorship wielded by various managers at all levels from the top (market managers down to the district managers, eventually trickling down to the branches managers) are either too stupid to see it or too gullible to realize that they are just being pimped out by a company that doesn’t value or respect them.

    The drill is you have to talk customers into sitting with a banker who has specific instructions on how to obtain information in order to offer/persuade the customer to get a product that, at times they do not have a need for. Verifying the customer’s info is designed to find out if they have a mortgage or own properties, discussing their existing account is designed to leverage secondary accounts that are at times costly to the customer but helps the manager meet their checking quotas. Credit cards are almost force-fed onto customers and people with sizeable balances are harassed to sit with advisors for brokerage accounts. Customer service issues are often ignored or turned into trickeries where customer walk in with an issue and walk out with costly products and services that they don’t want or have a need for. For example a simply debit card issue more often than not will be spun into a new account for that customer just so that branch manager can meet their quota. Chase Retail is also above the labor laws and fair work practices as on paper they obey all the employment laws but districts and branch managers play god and coerce their employees into adjusting their time sheets to show 40 hrs/week even when that employee may have worked more for that given week.

    Chase fees are also some of the highest in the industry and they have cornered the market in terms of ATM and branch locations so it seems that all elements are in place for them to have complete control over your finances and your lives. Chase credit services and Chase investment services are even worse than its retail division and the various companies that make up Chase Bank, N.A are all in on it. However what seems to be a company in disarray is yet, another clever plan to defraud you the customer. Relationship with branch banking holds no weight with credit card services and vice-versa and because of that you’re driven to the branch to address problems and issues with anything from credit cards to auto loans etc, the wham! You are placed into a checking account package that will cost you a monthly service fee and you have another credit card that will be used for overdraft protection and the vicious cycle of fees upon fees upon fees upon fees continue. Customers have to be aware of what they’re doing and take a stand against it. We need the bank, I need a job, you need banking services but the bank needs us also and they’re not above us as without your deposits and fees and interest payment this company cannot be profitable. Ask a thousand questions and complain to the proper authorities. Chase Bank has a weakness, it cares about its perceived image so if you want to combat these egregious practices you have to spread the word, tell your friends, tell your parents, tell the media outlets (even though, they might be in Chase’s back pocket already) so that after thousands and thousands of complaints the issue will become too big to ignore and will therefore have to be addressed. Keep in mind that Chase is the absolute master of trickery and they will answer complaints with what on the surface will appear like making amends but in reality will be anything but. Every change that you see at chase is based on two to three different agendas, a primary loaded with bells and whistles which is designed to fool the public into a false sense of security, getting them to feel good about Chase so the company can earn their business and trusts, a secondary in which the primary or public objectives is a ploy designed to increase corporate profit and by manipulating the customers; a third and darker objective which is designed to perpetrate these acts of manipulation perpetually.

    I can go on for days but I’ll stop here with this message: beware of Chase! Beware of its deceptive practices! Beware of the zombie managers that smile in your face and offer you a solution and will lie to you until you turn blue just to squeeze that checking account or credit card from you. Beware of the nickel and dime ways of Chase bank but more importantly I want you to know that you have a lot more power than you think. You along with others can force chase into doing business he right way. When you go into a branch, tell the employees I am on to you. I do not wish to be 1-2-3 drilled. Say no to the unnecessary accounts and services and do yourself a favor be informed because they’re banking on your ignorance to use you as fuels to their voracious greed machine. Don’t let that happen to you; tell them that customers are much, much smarter than they think.
    .

  • You guys are deadbeat red necks. Give me one example of how a couple of angry people and a crappy website shut down a company with over 2 trillion (yes, with a T) in assets, because they were “unhappy” with their practices. You’re the same people who were teased as kids and did nothing about it. You have choices in life. You getting upset and whining like little bitches isn’t going to make the situation any better. Chase is still winning, because you are wasting your time coming on here to rant. In the time it took you to finish your post, they’ve opened several HUNDRED accounts. Just grow up and move on.

    edit from the admin: Just looked up this guys IP Address and it appears he’s logging in through JPMorgan Chase computers, referring to Chase Bank’s current and former customers as “deadbeat red necks”, and going on to disparage them for complaining about their ill treatment from the bank. Anybody that wants to see for themselves what his IP Address returns, check it out: http://whatismyipaddress.com/ip/159.53.46.147.

  • Well Steve-O, since we’re making analogies, allow me to try one. You’re the type of person that stood by while Hitler sent millions of people to the oven, because “He’s in power – just deal with it and move on”. The world is full of people like you, people unwilling to stand up to power. Read about the Milgram Experiments regarding blind obedience to authority, and you’ll see that you’re in the majority.

    As much as we hate to admit it, most people are cowards much like yourself. Most people will back down and “move on” as you put it regardless of what is asked of them. Your opinion is pretty common, but some of us can actually think for ourselves and aren’t scared to stand up for what is right. If that upsets you, perhaps it’s because you see in people like us, the type of person you only wish you were and it hurts you inside. So keep bowing to authority the rest of your life and rest easy knowing that you spent your life being a good little lap dog, and let the rest of us try to change the world for the better.

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